Customer Care Agent at eMedia Investments

Description

• The incumbent will assist eMedia customers with enquiries, complaints, comments and suggestions relating to the Company's product offerings, including, but not limited to, Openview, e.tv, eVOD and any other products introduced by eMedia.

Customer Relationship Management

• Respond to and resolve customer enquiries, complaints, comments and suggestions in a professional and timely manner.
• Provide accurate information, guidance and advice regarding Openview and other eMedia products and services.
• Assist customers across the OMNI channel and other designated communication platforms.
• Promote customer satisfaction, brand loyalty and positive customer experiences through excellent service delivery.
• Ensure that customer interactions are managed effectively and concluded within the required timeframes.
• Maintain accurate and up-to-date customer information by capturing, verifying and updating customer details on the relevant systems in accordance with established procedures.

Interpersonal and team relationships

• Fostering and maintaining strong interpersonal and team relationships to create a stable and collaborative working environment.
• Contributing positively to team dynamics to ensure the successful achievement of collective objectives.

Requirements

Qualifications

• National Senior Certificate (NQF Level 4) - Essential

Experience

• 1 year in Customer Service - Essential

Language Proficiency 

• English - Intermediate

Technology Proficiency

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)  - Basic

Technical / Job Specific Competencies  

• Accuracy / Attention to Detail 
• Contributing to Team Success 
• Participation
• Initiating Action 
• Apllied Learning