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  • Posted: Dec 11, 2019
    Deadline: Not specified
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    The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands include Kiehl’s, Lancôme, Giorgio Armani Beauty, Yves Saint Laurent Beauté, Ralph Lauren, Clarisonic, Maybelline New York, Essie, Kérastase, Biotherm, Shu Uemura, Viktor&Rolf, Mai...
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    Customer Care Export Co-ordinator

    • Establish a personalized relationship with the customer in order to optimise the service level.
    • Proactively ensure order processing and follow-up until the delivery.
    • Efficiently answer to the customer requirements (deadlines, shortages, information, disputes)
    • Record, analyse and follow up the disputes situations (complains, deductions, returns etc.) in collaboration with the Credit Management, Sales, Controlling and the Physical Distribution Teams
    • Enforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment and in proactively ensuring reminders.
    • Stay in touch with the Credit Manager in order to identify any credit risks and to implement adapted corrective actions.
    • Be responsible for the customer accounts clarity (clearing of accounts)
    • Proactively communicate the customer hierarchy challenges and put corrective actions to resolve
    • Participate in the training of new collaborators and transfer his/her knowledge and know-how of the job.
    • Participate in Customer Care improvement initiative and projects
    • Management of stock reservations in line with the Supply Chain Managers’ guidance

    Method of Application

    Interested and qualified? Go to L'Oréal on careers.loreal.com to apply

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