Customer Care Manager at Kuehne + Nagel

Your Responsibilities

• Active management of all financial reports and tools in the branch to ensure maximum revenue and cost management
• Establishing and maintaining relationships with major clients and ensuring their needs are met
• Ensuring that all employees are adequately trained to perform their current and future functions, aligned with K+N guidelines and other divisional frameworks
• Driving the management of performance of all teams in the branch for compliance with work instructions and overall performance standards.
• Staying abreast of all market related services and rates and ensuring that clients are advised of any rate or service amendments from any supplier, sub-contractor or carrier
• Monitoring and management of financial performance and operational issues.
• Daily monitoring of all branch roles and tasks via relevant tracking tools to prioritize urgent and overdue tasks estimating and assisting with estimates and ensuring that they are countersigned
• Collaborating with the Sales Department with regards to sell rates and approval thereof in the relevant quotation tool
• Regular performance and business reviews (QBR’s) and post QBR action item execution Close collaboration with relevant National Key Account Managers to support optimization of processes

Your Skills And Experiences

• You have Bachelors / First University Degree and Apprenticeship / Vocational Course, preferably have Professional Certification
• You have minimum 3 years of experience in Project Management and Leadership
• You have minimum 5 years of experience in Logistics operations at managerial level, Comprehensive knowledge of air & sea operations, Excellent commercial and business experience
• You have demonstrated ability to analyses a P&L and provide constructive feedback
• Advanced level of computer literacy and experience in use and advanced ability to manipulate data and prepare useful reports for management decision making
• You have ability to provide direction and structure to operational teams to align with standard operating procedures and shared services requirement
• Excellent understanding of the sea freight market and ability to research, analyses and interpret trends through advanced data manipulation in Excel
• You speak English