Customer Design Graduate at Absa Group Limited (Absa)

Job Summary

• A successful Design Graduates is a self-starter that has a passion for solving problems and creating solutions for customers. They have growth mindset and a willingness to learn. They work well within a team and are able to manage their own time and work deliverables effectively.
• You are required to submit a cover letter addressing these questions:
• Telling us about yourself, including where you based and
• Why you’re interested in design as a career.

Job Description

Job Description

Design Graduates  will be exposed and developed to: 

• Follow an approach defined by the team  
• Conduct research (primary and secondary) to understand users pains, gains and needs  
• Execute on design work based on steer from design project leads  
• Adapt designs based on feedback from customers and team leads   
• Present design work back to business stakeholders with the support of design project leads   
• Be an advocate and representative of the design thinking methodologies and practices.  
• Create final production ready designs  
• Create creative and innovative design solutions to create a world-class customer experience 
• Contribute to the design within the project  
• Apply design thinking and best practice standards in developing design with the support of senior designers  
• Leverage insight and data, such as market analysis, customer feedback, and user research analytics to ensure that products/services/solutions are truly designed around the customer and deliver improved experience  
• Design mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal output  
• Align the design to the design standards and brand guidelines to ensure consistent experience to the customer across the Absa ecosystem  
• Continuously build your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices.  

Field of study

• Has NQF level 7 or higher or is busy studying and plan to obtain this by end of 2024

Location:

• Primary location is Johannesburg and successful Graduates will be required to attend sessions in Johannesburg on a regular

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

End Date: September 26, 2025