Customer Engagement Lead at Roche

The Position

• Are you ready to lead with purpose? As the Customer Engagement Lead in Johannesburg, you will shape and guide the strategic direction and management of Roche's disease areas and product portfolio, ensuring our competitiveness in the South African healthcare market.  
• Your role, as an integral member of the Enabling Team, will contribute to Roche’s long-term vision of achieving a triple-win outcome: to patients, the business, and the broader healthcare ecosystem. This entails fostering innovation, operational efficiency, and value creation through avenues like new patient services, cutting-edge technologies, external collaborations, and global knowledge-sharing.  
• As a leader of Market Enablers, Patient Journey Partners (PJPs), and Squad Leads, you will empower teams to innovate, collaborate authentically, and ensure Roche Pharma South Africa is positioned as a forward-thinking leader both internally and externally.
• In this strategic leadership role, you will be tasked with navigating complexities while making Roche a trusted and transformative partner in the healthcare ecosystem

 Key challenges:

• Driving strategic and operational management to create effective, scalable, and sustainable business outcomes while holding teams accountable to shared visions and goals.
• Fostering a high-performing, inclusive culture that encourages innovation, growth, and ownership.
• Overseeing commercial excellence by supporting seamless execution of product strategies across therapy areas, achieving both speed-to-market and commercial success.
• Engaging with diverse stakeholders — from therapeutic area experts to funders, regulators, and patient advocates — to co-create sustainable healthcare solutions.
• Delivering on transformation, demand planning, financial stewardship, and compliance while responding to evolving legislative and market dynamics.
• Coaching and empowering your team to adapt to agile ways of working while ensuring the alignment of mindsets, skills, and capacity across the organization.

Who you are as our ideal candidate:

• We are seeking a visionary leader who thrives on making meaningful impacts. Our ideal candidate will possess the following qualifications, experience, and mindset:  

Qualifications & Experience:  

• NQF Level 7/8 in a science-related field (minimum).  
• 10 years’ experience in commercial or strategic roles within the pharmaceutical industry.  
• 8 years of management experience, including 2 years at the executive management level.  
• Demonstrated experience in strategic planning with a proven ability to implement large-scale business strategies.  
• A strong understanding of the pharmaceutical industry, including lifecycle management, marketing operations, and industry regulations.  

Knowledge and Skills:  

• Expertise in pharmaceutical commercial excellence and product portfolio management.  
• Strategic agility with the ability to anticipate trends, shape decisions, and adjust priorities.  
• Experience developing new business models and implementing innovative solutions.  
• Exceptional skills in stakeholder engagement, market analytics, and cross-functional collaboration.