Customer Experience Specialist - Cape Town at Datafin Recruitment

DUTIES:

• Communicates and consults with prospective and existing clients
• Resolves client queries and concerns
• Processes quotes and generates orders
• Processes Renewals
• Reporting
• Sends renewal quote to customers and proactively follows up on the quotes to ensure the customer renews with the company.
• Provides weekly and accurate opportunity management reports containing information on opportunities due to close and anticipated gross profit
• Co-ordinates and collates all information required for proposals and bids

REQUIREMENTS:

• Matric or equivalent secondary education.
• Experience using Microsoft Dynamics
• Experience using Sage X3 ERP
• + 3 years’ experience within a similar role
• IT background within a hardware or software environment
• Resolution management
• Data interpretation
• Fluent in English
• Customer relations skills: ability to understand and comprehend customer concerns and requirements
• A desire for continuous learning and career development
• Ability to work both individually and as part of a team