Customer Implementation Manager - MCL SAI at Maersk Line

KEY RESPONSIBILITIES:

Project Organisation and Planning

• Develop a clear Project Charter for approval with an understanding of the Customers / Internal needs for each Project based on the Solutions signed off by the Customer / internal stakeholders in part of the Oppportunity win or any other assigned projects
• Drive the on-site setup and establish key operational processes readiness before Operations Go Live with internal stakeholders and Customers. It includes storage solution setup, WMS (Warehouse Management System), TMS, WCS, Busines Requirements, Procurement, Testing, Recruitment, external vendors and Operational KPI activies.
• Formalise Project Team organisation and work closely withProject Sponsors to achieve achieve projects objectives in a timely manner. Facilitate the Project Steering Committee Meeting for projects critical decision - making and escalation, if any.
• Develops and maintains project plans to include all systemic, operational, and ustomer requirments. Drives the tasks ensure that each project is completed and meets the company and customer expectations using the global framework.

Project Execution & Communication

• Manages multiple projects concurrently and reaches out to the appropriate decision - makers and task owners on time to keep on track.
• Actively seeks to avoid delays to project progress by facilitating regular meetings tro review project progress, open issues and risk logs with project team members.
• Provide clear project communication and publish timely project status reports to all stakeholders.
• Monitor and contract the project with scope change approval and timely tracking of gthe financial budget to ensure the project is delivered on schedule.
• Perform project lesson learned and conduct handover to Operations upon project completion.
• Adopt Maersk Project Implementation methodology, toolkits and templates to implement projects to provide clear project visibility got Global Metrics reporting and performance measurement.
• Represents the company's intersts and protects the company's image with the customer, related, and externa parties. Actively builds a good rapport customers and external stakeholders.
• Provide feedback and share best practices to Region / Global for future enhancement to our Implementation Processess and tools.

​​​​​​​Accountable for:

• Project Delivery on-time and in-full with successful Go Live with no critical impacts to the Business
• Business Requirements Document (BRD) sign -off
• Management of hyper-care / ramp up phase
• First month review with customer and first invoice on-time and full
• Comply to Commercial agreement between Maersk and the Customer to avoid the risk of liabilities
• Active signoff on assets / services procedured and cost control sheet

WHO WE ARE LOOKING FOR

Someone with:

• Bachelor's Degree or 5 years of relevant PM experience; or a combination education and experience
• Display leadership, inspires respect and trust;mobilizes others to achieve project objectives.
• High energy and self-starter, Ability to operate independently and convey a sense of urgency.
• Contract Logistics / Warehousing / Transport operations know-how, preferably at least 2 - 3years relevant working expeirence in a warehouse.
• Problem solver
• PMP or similar project management training or certification is highly desirable
• Must have excellent communication skills; written. verbal and presentation.
• Requires advance skills in Excel, Powerpoint, Outlook, Visio and Word.