Customer Liaison Officer at Ecowize Group

Ecowize is looking for a Customer Liaison Officer to join the team. The successful candidate will provide the customer with an end-to-end service which entails; effectively managing incoming enquiries and orders, capturing, and processing of orders and engaging with distribution partners.

Responsibilities

• Customer experience and satisfaction by driving key OTIF (on-time-in-full) strategies and ensuring excellent communications with the customers and respective representatives.
• Capturing and processing orders timeously and correctly.
• Coordinate orders and deliveries ensuring that distribution partners have planned adequately.
• Building and maintaining customer relationships
• Resolving all customer queries within an acceptable timeframe
• Managing stock at various warehouses with daily stock reviews and planning in advance pertaining to stock availability.
• Mitigating non-conformance and back-orders by adequately resolving, investigating, reporting, and updating.
• Developing an adequate route planning strategy and driving optimal loads and planning to reduce cost of distribution.
• Focus on empowering the team and focus on continuous development and improvement.

Requirements

Requirements

• Grade 12
• Preferred certification in Administration/ related qualification in supply chain management
• Preferred background in Industry fundamentals – understanding of the cleaning and sanitation industry.
• knowledge of CRM and Order Management – SAGE/Granite reporting
• Experience in invoice Administration / Debtors
• Project Management
• Customer service, communication, and time management