Customer Management Import Supervisor at DB Schenker

Responsibilities

• Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer.
• Supervise all Customer facing communication and shipment related internal communication between/with DB Schenker stakeholders.
• Supervise exception management in case of service quality deviations including follow-up and problem resolution.
• Supervise Customers profitability and initiate corrective actions if required (timeliness & completeness).
• Monitor individual & team performances and balance workload.
• Escalate unresolved issues to next management level.
• Ensure compliance check against corporate and legal guidelines are executed.
• Ensure compliance check against country ocean freight SOP is executed.
• Ensure valid quotation for consignee is in place.
• Ensure adequate shipping volume forecast information is captured and is provided to all parties involved.
• Ensure pre-shipment status from origin is received and communicated to the Consignee in a timely manner.
• Ensure booking request details against customer agreement and current market conditions are provided to Origin office.
• Ensure booking approval is obtained from consignee and communicated to the Origin office - as applicable.
• Ensure preferred routing instructions are provided to Origin office as per guidelines – as applicable.
• Ensure that delivery instruction from Consignee is received and communicated to the operational team in a timely manner.
• Monitor overall credit check compliance.
• Ensure that the handover process to Operations and Customs Department is followed – as applicable.
• Ensure all relevant information is provided to MDM Team. 
• Ensure documents are uploaded as per global guidelines.
• Review shipment and Customer overall profitability and derive measures to improve it.
• Ensure Customer operational reporting requirements are fulfilled.
• Ensure Customer specific KPI's are compliant.
• Ensure correct income reserves and cost accruals in TMS (TANGO) are captured in a timely manner.
• Facilitate communication between Customer and Customs Team - as applicable.
• Explore upsell opportunities with the Consignee.
• Ensure demurrage & detention details are provided to Consignee in a timely manner.
• Ensure new customers are properly onboarded.
• All general management guidelines, processes and developments of importance to the operational execution of ocean freight products
• All Ocean Freight related guidelines, processes and developments of importance to the operational execution of ocean freight products
• All KAM/Sales related guidelines, processes and developments of importance to the operational execution of ocean freight products
• All IT related guidelines, processes and developments of importance to the operational execution of ocean freight products

Qualifications

• FIATA Diploma,
• 10 years’ relevant experience of which 2 years’ managing an Air/Ocean freight function.
• Comprehensive knowledge of International Air/Ocean Industry and operations processes.
• Relevant Technical experience.
• P & L for product.