Current Vacancies at Capitec Bank

• We're hiring now. Our Capitec App team is growing fast and we need Intermediate UX Engineers to join us.
• You'll build and improve features on one of South Africa's most-used banking apps writing real code that reaches real people, every day.

What you'll work with

• React and TypeScript
• Component libraries and design systems (MUI / MUI X or similar)
• Git, CI/CD pipelines and collaborative code workflows
• Figma design handoffs
• AI-assisted development tools (used responsibly)

What you'll do

• Build and maintain modern, responsive front-end features
• Develop reusable components using established design systems
• Write clean, tested and well-documented code
• Take work from requirement through to deployment with a reasonable level of independence
• Join code reviews, technical discussions and knowledge-sharing sessions
• Work with designers, QA, product owners and fellow engineers to deliver quality at pace

What you need

• 2–5 years of front-end development experience (or demonstrated equivalent)
• Solid React and TypeScript skills
• Experience with component libraries and design systems
• Familiarity with Git, code reviews and software delivery processes
• Familiarity with Figma dev mode 
• A relevant degree, diploma or equivalent hands-on experience

Bonus if you have:

• MUI / MUI X experience
• Familiarity with micro-frontend architecture or Module Federation
• Experience with Figma handoffs or accessibility principles
• A working knowledge of UX best practices and how they shape front-end decisions

Who we're looking for

• You take ownership. You make sensible technical decisions, write code you're proud of and ask for help when it matters. You're curious, collaborative and focused on quality not just closing tickets.
• You don't need to define architecture or solve every hard problem alone. You do need the maturity to know when to push forward and when to ask.

Why this role

• You'll work on technology that helps millions of South Africans bank simply and better. Your work ships to real people. That matters.
• We are committed to employment equity. We actively welcome applications from people of all backgrounds and strongly encourage candidates from under-represented groups to apply.

Education (Minimum)

• Grade 12 National Certificate / Vocational

Education (Ideal or Preferred)

• A relevant tertiary qualification in Information Technology

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills

Additional Information

• Clear criminal and credit record

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Why this role exists

• We're not looking for someone who simply wants to work through a list of tickets. 
• We're looking for an engineer who takes ownership. Someone who can pick up a requirement, understand the problem, work through an approach, build the solution and see it through to completion. 
• You'll join the team at an exciting point in the app's evolution. We're moving towards a more modern, maintainable architecture and towards full-stack engineering, giving you the opportunity to grow your skills while working alongside experienced engineers. 

What you'll do

• Own features and requirements from understanding the problem through to delivery 
• Build and maintain React components and features that are clean, reusable and easy for other engineers to work with 
• Integrate frontend applications with backend services and APIs, and troubleshoot issues across the stack 
• Participate actively in code reviews, both contributing to and learning from the engineering standards around you 
• Contribute to the frontend rewrite and help shape a more modern, maintainable architecture 
• Work closely with engineers and stakeholders to deliver features that work well and stand the test of time 

What you can expect

• You'll work in a large codebase while we transition from the existing frontend to a more modern architecture 
• Because this is banking, security, reliability and quality are critical to everything we build 
• You'll be involved in technical discussions from the start, working alongside experienced engineers and contributing your ideas 
• You'll have the opportunity to expand your skills beyond frontend as the team moves towards full-stack engineering 

What we're looking for

• 3 to 5 years of professional software development experience 
• Strong, hands-on ReactJS experience 
• Good knowledge of JavaScript and modern frontend development 
• Solid understanding of frontend architecture and component design 
• Experience integrating frontend applications with APIs and backend services 
• A track record of writing maintainable, testable code within a large codebase 
• Comfortable working with Git and participating in code reviews 
• The ability to take ownership of your work and see it through independently 
• A bachelor's degree in Computer Science, Information Technology or a related field 

Nice to have 

• Java or Spring experience 

Education (Minimum)

• Grade 12 National Certificate / Vocational

Education (Ideal or Preferred)

• A relevant tertiary qualification in Information Technology

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills

Additional Information

• Clear criminal and credit record

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What you'll do

• Lead end-to-end investigations into complex fraud, from planning objectives and mapping the modus operandi through to evidence gathering, forensic reporting and criminal case initiation 
• Identify control gaps and recommend practical preventative measures that stop losses before they grow 
• Set investigation standards for the team, review work quality and ensure every case is handled consistently and thoroughly 
• Provide executive-level reporting on fraud trends, actions taken and recommended changes to policy and process 
• Build and maintain working relationships with law enforcement and industry stakeholders to see cases through to outcome 
• Mentor and develop team members, coaching them on methods, frameworks and best practice so the team gets better every day 

What we're looking for

• At least 6 years' experience as a specialist investigator or forensic auditor 
• At least 6 years in banking crime investigation (strongly preferred) 
• A relevant degree in Law or Finance 
• Solid grounding in investigation methods and the intelligence process 
• Familiarity with the South African banking industry 
• The ability to absorb unstructured, ambiguous information and translate it into clear, structured findings quickly 
• Strong written and verbal communication — you can write a detailed forensic report and share your findings confidently with internal and external stakeholders 
• Organised and conscientious — you keep track of a lot, and nothing slips 
• Some people management or team leadership experience (advantageous) 
• Computer literacy in MS Word, MS Excel and MS Outlook 
• A genuine commitment to developing people and raising the standard of the team around you 

Conditions of Employment

• Clear criminal and credit record

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Purpose Statement

• We're looking for an experienced insurance finance professional to take ownership of technical insurance reporting in the group and become a trusted advisor within our growing iInsurance business. 
• If you're a qualified CA(SA) with strong insurance experience in IFRS 17 and regulatory reporting, and have a passion for financial analysis, reporting excellence and stakeholder engagement, we'd love to hear from you. 

Experience
Min/Ideal:

• 3 to 5 years in accounting, financial management, reporting within the insurance industry, preferable life insurance
• Experience working in budgeting and forecasting
• Strong IFRS 17 and regulatory reporting experience in an insurance environment
• Proven experience in insurance reporting and financial analysis
• Experience with budgeting, forecasting and annual planning processes 

Qualifications (Minimum)

• Qualified Chartered Accountant (CA)

Qualifications (Ideal or Preferred)

• Qualified Chartered Accountant (CA)

Knowledge

• n/a

Skills

• Analytical Skills
• Attention to Detail
• Numerical Reasoning skills
• Planning, organising and coordination skills
• Reporting Skills

Conditions of Employment

• Clear criminal and credit record

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About this role

• We are building an in-house capability for credit applications — specifically loan origination and risk assessment processes coupled with automated fulfilment. It is a heavily integrated ecosystembuilt on a domain-driven architecture feeding into the existing loan management system for origination and risk assessment.
• The successful candidate will grow with the team as the application and tech stack mature. The philosophy is to hire people who develop alongside the product

Tech Stack

• The front end is built on Vue.js, using Micro Front-end technology.
• The application is connected to a database, uses Kubernetes for containerisation
• Postgres SQL as the database system.
• Outbound services are all coded in Java — Java is a firm requirement for this role.

Experience

• A minimum of 3 years' experience in development using Java is required.
• 3+ years' proven experience in front-end and back-end software development, project delivery and implementation in relevant development technologies.
• IT systems development processes (SDLC)
• Advanced algorithms and data structures
• Design patterns
• Analytical, troubleshooting and debugging skills
• Git / GitHub
• RESTful API design and integration via gateway
• Cloud computing platforms and services (e.g., AWS, Azure)
• Advanced microservice and event-driven architectures (Kafka)
• Vue.js using Micro Front-end technology
• Java back-end development
• Deployment using Kubernetes and containerisation
• Database systems and query optimisation

Education (Minimum)

• Grade 12 National Certificate / Vocational

Education (Ideal or Preferred)

• A relevant tertiary qualification in Information Technology

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills

Additional Information

• Clear criminal and credit record

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Why this role matters

• Connect is built on real delivery and the Product Manager is the engine behind it. This role supports the Product Head in producing the best product, directing how it's built and developed across its full life cycle, and working closely with the Software Development Manager and teams on what gets built and when.
• In this role, you'll take front-end ownership of Connects full channel suite the app, Nova, USSD, IVR and self-service and lead the people, partnerships and delivery plans that bring it all to life.

What you'll do

• Own the front-end delivery of Connects channel suite from end to end
• Lead and coordinate front-end developers, UI and UX teams across all Connect touchpoints
• Work at tactical and operational levels, contribute to product strategy and business planning, and integrate business and technical product segments to achieve objectives, delivery and targets
• Manage delivery of provisioning, vouchers, order management and bundle products
• Ensure the front-end integrates correctly with APIs and backend capabilities
• Author documents across the product life cycle, including business plans, product roadmaps, business cases, requirements and functional specifications
• Use data and metrics to test theories, confirm assumptions, measure success and validate products through client feedback
• Align initiatives and projects to our broader strategy and achieve goals through cross-functional teams, including remote and hybrid setups

What you'll need
Education

• Minimum: Bachelor's Degree
• Ideal: Honours Degree

Experience (minimum)

• At least 8 years' management experience at senior level in product development or as a product manager/owner, with 5+ years managing, developing and delivering a product
• Career experience that includes time in one or more technical roles, and a track record of communicating with technical and non-technical stakeholders across multiple business units
• Working knowledge of APIs, front-end technologies and Java-based environments
• Experience coordinating UI/UX teams and managing end-to-end technical delivery
• Experience scoping and running usability studies and/or client research
• Business development experience in a banking or financial landscape

Knowledge (minimum)

• Financial acumen for budget management · Translation of product strategies into tactical and operational plans · Systems thinking, big-picture view, sound decision-making · Agile product ownership and methodology · Domain-specific knowledge, product technology and technical dependencies · People and stakeholder management · Data-driven, analytical and quantitative skills · Technologically literate and adaptable

Experience (ideal)

• Product development experience in the product domain at management level · Working with Agile product ownership · Translating business strategies into business benefits · Initiation and implementation of innovative concepts
• Telco or MVNO industry experience (beneficial but not essential)

Knowledge (ideal)

• Capitec Way of Work · In-depth knowledge and understanding of banking including productivity, profit, efficiency, processes, procedures and client service
• Continuous improvement best practices (Lean, Six Sigma, Theory of Constraints, PDCA) · Process mapping and improvement techniques

Skills

• Analytical Skills
• Attention to Detail
• Commercial Thinking Skills
• Communications Skills
• Interpersonal & Relationship management Skills

Additional Information

• Clear criminal and credit record

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Purpose Statement

• Lead the design, delivery, and continuous improvement of client experiences across Fraud and Anti-Money Laundering (AML) journeys. This role combines service design, behavioural insight, and risk-aware CX, ensuring that all client interactions are secure, compliant, empathetic, and seamless; especially in high-risk or sensitive scenarios.
• You will own end-to-end CX for complex fraud journeys that span multiple business units, translating business, risk, and client needs into meaningful and trusted client experiences.

Experience
Minimum Requirements

• 6+ years’ experience in Client Experience / Service Design / CX strategy roles.
• Proven experience leading complex journey design and CX delivery.
• Strong service design and journey mapping expertise.
• Experience working with data, research, and CX measurement frameworks.
• Strong stakeholder management across multiple business units.

Preferred Experience

• Exposure to Fraud, AML, Financial Crime, or Risk environments (strong advantage).
• Experience in banking, fintech, or regulated industries.
• Background in behavioural or consumer psychology (advantage).
• Experience in Design Thinking and facilitation.

Qualifications (Minimum)

• A relevant tertiary qualification in Industrial Engineering or Business Management

Qualifications (Ideal or Preferred)
Knowledge
Key Responsibilities

• Lead the operationalisation of CX strategy within Fraud & AML environments.
• Define and embed CX standards that balance client empathy with regulatory and fraud risk requirements.
• Own and design end-to-end client journeys, from awareness and prevention through to investigation and resolution.
• Lead design thinking processes to create solutions that are both client-centric and risk-aware.
• Apply service design methodologies.
• Integrate behavioural psychology principles to design effective client communications and interactions.
• Leverage Voice of Client and data insights to continuously refine experiences.
• Define and track CX performance metrics, especially in high-risk journeys.
• Act as the central CX lead across multiple business units impacted by fraud and AML.
• Align stakeholders across product, risk, operations, and compliance.
• Provide thought leadership and mentorship to CX practitioners.
• Drive a culture of trust, simplicity, and client-first thinking.

Key Competencies

• Service Design & Journey Mapping
• Analytical Thinking & Insight Generation
• Stakeholder Influence & Collaboration
• Problem Solving in Complex Environments
• Communication & Storytelling
• Empathy-led Design with Risk Awareness

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Planning, organising and coordination skills
• Problem solving skills
• Conditions of Employment
• Clear criminal and credit record

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Purpose Statement

• Provide operational insight and input to the strategy for electronic payment operations, (high value, low value and  cross border) to underpin, enable and deliver the Payments strategy.
• Lead and manage the electronic payment operations function, accountable for optimising departmental performance through business planning, budgets, goals and metrics, people, standards, principles and processes

Experience
Min/Ideal:

• 10yrs+ general/operational management experience in a senior role
• Or as a specialist in a leadership role such as a manger or head of a function such as finance, operations, accounting.
• Experience leading and managing a team and /or organisational unit
• At least 7yrs payment/transaction SWIFT experience at a senior level.
• Proven experience of using influence and relationships to drive and achieve objectives.

Qualifications (Minimum)

• Bachelor's Degree in Commerce or Accounting - Financial Accounting

Qualifications (Ideal or Preferred)
Knowledge
Min/ideal:

• Legislation and regulation and the implications thereof on the payment industry;
• Banks Act & regulations
• NPS Act and Directives
• Exchange Control and regulations 
• Payment Association rules
• Payment clearing rules, directives and principles.
• Commercial, business and financial principles and practices. 
• Building and developing effective teams.
• Payments related technology and management systems.
• General business practices and acumen 
• Governance and risk management principles
• Business products, processes, policies and systems
• Fundamental IT systems and data analysis
• Quality principles and practice

Skills

• Analytical Skills
• Commercial Thinking Skills
• Communications Skills
• Decision making skills
• Interpersonal & Relationship management Skills
• Leadership Skills
• Problem solving skills
• Strategic Thinking Skills

Conditions of Employment

• Clear criminal and credit record

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Purpose Statement

• We are looking for an analytical and solutions-focused Quality Assurance Consultant to strengthen quality across our insurance claims operations. You will ensure that insurance claims processes, decisions, and customer interactions meet regulatory, contractual, and internal quality standards by identifying risks and improvement opportunities, translating findings into corrective actions, and embedding sustainable quality improvements across Insurance Operations.This is an opportunity to influence how funeral, life and credit-life claims are assessed, communicated and continuously improved.

What you will do:

• Conduct end-to-end QA reviews, including claim-file reviews, call monitoring, system audits and process walk-throughs.
• Assess claim decisions, documentation, turnaround times and customer communication against policy terms, legislation, regulatory requirements, internal procedures and risk frameworks.
• Analyse claims outcomes, customer feedback and quality data to identify trends, defects and systemic issues.
• Investigate complaints, rework, repudiations and audit findings using root-cause analysis.
• Translate findings into clear recommendations, corrective actions, coaching, training inputs and process updates.
• Partner with Claims Operations, Compliance, Legal, Risk, Training and Technology teams.
• Support UAT, system implementations, automation and post-implementation reviews.
• Help refine QA scorecards, sampling models, methodologies and reporting frameworks.
• Kindly note that this role is based in Cape Town, Century City.

Experience
Min:

• 3-5yrs experience in insurance operations, claims management, quality assurance, or compliance. 
• Experience of collaboration across multiple and diverse teams.
• Project and change management experience 

Ideal:  

• Strong understanding of insurance products and claims processes

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Business Engineering or Business Administration
• A relevant tertiary qualification in Quality Management

Knowledge
Min:

• Deep and broad knowledge of the business area and specific domain, function or department.
• Quality management systems, tools and methodologies
• Data analysis and interpretation
• Fundamentals of behaviour change
• Change management methods, practices and tools
• Understanding of requirements, specifications and technical design
• Project management methodology 

Ideal:

• Understanding of the SDLC, testing tools, programming languages

Key Performance Areas
Quality Assurance for a specific function or department

• Apply subject matter expertise to support quality within a specialised area.
• Ensure adherence to standards, policies, and regulations.
• Review deliverables to meet internal and industry quality standards.
• Conduct quality checks to identify risks, deviations, and best practices.
• Analyse data and trends to identify improvement opportunities.
• Provide feedback, recommendations, and solutions to stakeholders.

Adoption of improvements and change

• Collaborate with stakeholders to design and implement changes.
• Drive adoption through training, coaching, and communication.
• Maintain accurate records and reporting of QA activities.

Quality Assurance standards

• Contribute to QA frameworks, policies, and best practices.
• Stay up to date with industry trends and regulatory requirements.
• Build knowledge of the business, processes, and systems.
• Maintain strong internal and external stakeholder networks.

Translate findings into corrective action

• Share findings with clear improvement recommendations.
• Support and track performance improvement initiatives.
• Develop content for individual and team learning.

Project delivery

• Support projects, system changes, and new implementations.
• Ensure quality standards are applied throughout delivery.
• Contribute to process improvements and efficiency gains.

Skills

• Analytical Skills
• Attention to Detail
• Change Management Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills
• Project Management Skills (Methodolgy Specific)

Conditions of Employment

• Clear criminal and credit record

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Purpose Statement

• To lead a Business Analysts team, prioritize and oversee work within the BSC Operational System Support client-facing departments, and provide subject matter expertise and actionable insights to influence decision-making. Ensure delivery within contracted timelines, aligned with the objectives, plans, processes, and standards of the Operational System Support Department.

Experience
Minimum/Ideal:

• Minimum of 3 - 5 years’ experience as Business Analyst or equivalent (data analyst etc.) including experience in data analytics environment
• Minimum 3 years’ experience in leading a team in a fast-moving environment.

Function specific experience: 

• Experience in identifying, quantifying, and providing solutions for business challenges using data or technology.
• Experience and knowledge of the ETL (extract, transform, load) data flow.
• Experience in identifying and quantifying business challenges and delivering solutions using data.
• Experience in building data visualizations using tools such as Power BI.
• A good understanding of database management, data warehousing, data mining, and data visualization.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate
• A relevant tertiary qualification in Business Administration

Qualifications (Ideal or Preferred)

• Bachelor's Degree
• A Relevant Professional Qualification in Business Analysis or Data Analysis

Knowledge

• People/team leadership practices and principles
• General operations management practices and principles and stakeholder and client management
• HR principles and processes.
• Client service principles and practices.
• Liaising with 3rd party providers

Function specific knowledge: 

• Proficiency in Amazon Connect for monitoring capabilities and identifying improvement areas through reporting and dashboards
• Operational Process mapping skills
• Ability to drive an environment of innovation and identify opportunities for process automation to enhance efficiency and accuracy
• Proficient in agile project management and Jira.

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Decision making skills
• Interpersonal & Relationship management Skills
• Leadership Skills
• Planning, organising and coordination skills
• Presentation Skills
• Problem solving skills
• Project Management Skills (Methodolgy Specific)
• Reporting Skills

Conditions of Employment

• Clear criminal and credit record