Customer Service Advisor - Cape Town at Webhelp SA

What you will do in this role

• Working towards consistently achieving and exceeding set targets
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all time
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face

Your qualifications and experience

This Customer Service Advisor role at Concentrix + Webhelp is a great match if you:

• Have at least 6 months’ experience working in an international contact centre environment (essential)
• Have a matric certificate
• Ability to work rotational shifts in a 24/7 environment
• Proficient in English verbal communication
• Have the ability to troubleshoot and find effective resolutions
• Are self-motivated and highly responsible

It will be a plus if you:

• Have sales through service ability

Please note that the appointment will be made in line with the company’s EE Plan.