Customer Service Agent (6-12 Month Contract) at Kelly

The Role

• We're seeking a Customer Service Agent (6-12 Month Contract) - Rosebank, with Excellent communication to respond courteously to inbound and outbound calls and ensure customer satisfaction.

Duties & Responsibilities

•  Respond effectively to e-mail requests, feedback from shareholders and other interested parties within the required timelines.
•  Respond courteously to inbound and outbound calls with consistency and in a timely manner.
•  Follow structured communication “scripting” when handling the various queries.
• Identify the caller’s needs, clarify information, provide solutions and if required alternatives.
•  Remain professional at all times with a strong commitment to quality and customer satisfaction.
•  Focus on customer satisfaction by engaging with the callers using empathy, knowledge and understanding.
• Navigate the various systems competently, capture any information required accurately and efficiently.
• Attend all training and education offered to improve knowledge and performance.
•  Meet all personal and team qualitative and quantitative targets as set by management.
•  Accept reasonable requests for assistance in other general roles.
• Build sustainable internal relationships.

Desired Experience & Qualification

• Matric
• Minimum of 3 years’ in a Customer Service Call Centre role
• Credit and criminal clear
• EXCELLENT English skills are required, as Agents will be dealing with International clients
• Shifts, working hours and days are TBD
• Financial qualifications or background beneficial.
• Must be available to start early December and WORK THROUGHT DECEMBER/JANUARY period