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  • Posted: Nov 13, 2020
    Deadline: Not specified
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    With 46 years’ experience in successful job-matching and placement of top candidates, Kelly - a division of Kelly Group - forms a part of Adcorp Holdings Limited (listed on the JSE in 1987), ), South Africa’s leading provider of staffing, human capital management and business process outsourcing services, we have access to financial resources, le...
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    Customer Service Agent (6-12 Month Contract)

    The Role

    • We're seeking a Customer Service Agent (6-12 Month Contract) - Rosebank, with Excellent communication to respond courteously to inbound and outbound calls and ensure customer satisfaction.

    Duties & Responsibilities

    •  Respond effectively to e-mail requests, feedback from shareholders and other interested parties within the required timelines.
    •  Respond courteously to inbound and outbound calls with consistency and in a timely manner.
    •  Follow structured communication “scripting” when handling the various queries.
    • Identify the caller’s needs, clarify information, provide solutions and if required alternatives.
    •  Remain professional at all times with a strong commitment to quality and customer satisfaction.
    •  Focus on customer satisfaction by engaging with the callers using empathy, knowledge and understanding.
    • Navigate the various systems competently, capture any information required accurately and efficiently.
    • Attend all training and education offered to improve knowledge and performance.
    •  Meet all personal and team qualitative and quantitative targets as set by management.
    •  Accept reasonable requests for assistance in other general roles.
    • Build sustainable internal relationships.

    Desired Experience & Qualification

    • Matric
    • Minimum of 3 years’ in a Customer Service Call Centre role
    • Credit and criminal clear
    • EXCELLENT English skills are required, as Agents will be dealing with International clients
    • Shifts, working hours and days are TBD
    • Financial qualifications or background beneficial.
    • Must be available to start early December and WORK THROUGHT DECEMBER/JANUARY period



    Method of Application


    • Email your CV to .
    • N.B. If you're emailing us directly, remember to insert : "Customer Service Agent (6-12 Month Contract) - Rosebank" in the email subject line, for consideration

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