Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Nov 13, 2020
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Want to get a job fast? Signup and complete your profile on MyJobMag. Employers will find you 4x faster with a complete profile. You can download your completed profile anytime
    With 46 years’ experience in successful job-matching and placement of top candidates, Kelly - a division of Kelly Group - forms a part of Adcorp Holdings Limited (listed on the JSE in 1987), ), South Africa’s leading provider of staffing, human capital management and business process outsourcing services, we have access to financial resources, le...
    Read more about this company

     

    Customer Service Agent (6-12 Month Contract)

    The Role

    • We're seeking a Customer Service Agent (6-12 Month Contract) - Rosebank, with Excellent communication to respond courteously to inbound and outbound calls and ensure customer satisfaction.

    Duties & Responsibilities

    •  Respond effectively to e-mail requests, feedback from shareholders and other interested parties within the required timelines.
    •  Respond courteously to inbound and outbound calls with consistency and in a timely manner.
    •  Follow structured communication “scripting” when handling the various queries.
    • Identify the caller’s needs, clarify information, provide solutions and if required alternatives.
    •  Remain professional at all times with a strong commitment to quality and customer satisfaction.
    •  Focus on customer satisfaction by engaging with the callers using empathy, knowledge and understanding.
    • Navigate the various systems competently, capture any information required accurately and efficiently.
    • Attend all training and education offered to improve knowledge and performance.
    •  Meet all personal and team qualitative and quantitative targets as set by management.
    •  Accept reasonable requests for assistance in other general roles.
    • Build sustainable internal relationships.

    Desired Experience & Qualification

    • Matric
    • Minimum of 3 years’ in a Customer Service Call Centre role
    • Credit and criminal clear
    • EXCELLENT English skills are required, as Agents will be dealing with International clients
    • Shifts, working hours and days are TBD
    • Financial qualifications or background beneficial.
    • Must be available to start early December and WORK THROUGHT DECEMBER/JANUARY period

     

     

    Method of Application

    Interested?

    • Email your CV to Jobs@Kelly.co.za .
    • N.B. If you're emailing us directly, remember to insert : "Customer Service Agent (6-12 Month Contract) - Rosebank" in the email subject line, for consideration

    Learn how to get a job in any industry you want. Read 72 Hours to The Job You Love

  • Send your application

Back To Home

Career Advice

View All Career Advice

Subscribe to Job Alert

 

Join our happy subscribers

This website uses cookies to improve your experience. By using this site you agree to the storing of cookies on your device to enhance navigation, analyze site usage, and assist in our marketing efforts. To learn more, see our Cookie Policy. Accept and Close
 
 
 
Send your application through

Yahoomail Gmail Hotmail