Customer Service Agent (Car Rental) at CFAO

Requirements:

• Grade 12 or equivalent
• Must have a valid driver’s License (code 08)
• Previous customer service or car rental experience advantageous
• Cars+ system knowledge advantageous
• Own reliable transport
• Ability to work shifts, weekends and public holidays
• Well-groomed and presentable

Skills Required:

• Ability to grow branch revenue through sales
• Deal effectively, openly and positively with customers
• Must possess problem solving skills to handle and resolve customer complaints & queries
• Strong administrative skills and excellent organizational skills
• Ability to show initiative
• Ability to work under pressure
• Well-groomed and presentable
• Self-motivated, reliable and confident
• Meticulous / pay attention to detail
• Basic knowledge of different vehicles (automatic and manual)
• General housekeeping of the branch and vehicles
• Able to work within a team environment in high pressure solutions
• Self-motivated, reliable and confident
• Strong written and oral communication skills are essential

Job Description:

• Rental check-out – sales opportunity
• Standby and changeovers
• Check in of rented vehicles
• Preparing vehicles
• NPS