Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Hennes & Mauritz AB is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers and children. H&M and its associated companies operate in 62 countries with over 4,500 stores and as of 2015 employed around 132,000 people
Job Description
We want you to bring your passion & creativity to our H&M adventure with us to change the Customer Experience for our customers.
In our ambition to see everyone LOOK & FEEL GOOD, your main contributions will be in driving our Customer Service Strategy & delivering excellent customer service through communicating clearly with our customers on each engagement as well as how this translates to our teams in our stores.
You are constantly seeking ways of improving operational performance by developing strategies & projects for our teams, with the Customer Experience in mind.
Job responsibility including but not limited to:
Setting strategies to set the standard for excellent customer service by constantly benchmarking our performance.
Providing solutions to increase Customer Satisfaction through Colleague engagement.
Collaboration with various functions to manage and resolve Customer queries efficiently.
Ensuring that you communicate all relevant information effectively to the correct stakeholders whether that be through internal communications within the our teams or through external communication for our customers.
Having the ability to use your initiative and be flexible to change is important for turning challenges into extraordinary results.
Enthusiasm for helping others is what makes the conversation exceptional for our customers and will ensure they are getting the best possible experience.
Qualifications
We believe that you have the following qualifications:
3+ year of customer service agent role, retail and/or call center experience is a preferred
Great interest and understanding of customer experience and passionate to ensure we deliver the very best Customer experience
You are an expert in communication and have the ability to adapt communication towards different target groups with a clear tone of voice and you are ensuring your team does the same.
Flexible and can cope with high workload as well as work to tight deadlines including crisis management
Excellent communicator both verbal and written
Fluent in English, additional language is advantageous
Additional Information
Please note that we will be using virtual screening and interviewing tools for this vacancy.
We know that diversity is what makes us strong. Our teams should consist of great mix of people that share and combine their knowledge, experiences and ideas. It leads to a positive impact on how we address challenges, what we perceive possible and how we choose to relate to our colleagues and customers all over the world. Therefore, H&M is strongly committed to diversity and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas
Build your CV for free. Download in different templates.
Join our happy subscribers