We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of.
We deliver resourcing, outsourcing and advisory services from complaints to customer service, remediation to resilience – bringing together the pe...
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Night shift hours -rotational shifts (Between 1pm - 8am)
Basic R8000.00 plus R2500.00 night shift allowance plus attendance bonus
PLUS a R5000 Completion Bonus!
Short-term contract with global exposure
Job Responsibilities
Deliver exceptional service via webchat, voice, and email
Resolve issues proactively and own the outcome
Build rapport and create WOW moments for customers
Job Requirements
Matric or NQF Level 4 equivalent.
Clear Credit and Criminal record.
Computer literate.
Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
Basic understanding and knowledge of the US market is essential.
Required Skills
Customer Service experience
Excellent communication (Written and Verbal)
Ability to analyse and troubleshoot issues and provide sound resolution.
Ability to demonstrate writing skills as it relates to capturing case notes
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