Customer Service Agent Skills Programme Opportunity at South African Airways (SAA)

Job Purpose    

• The learners will be equipped to provide an excellent quality service to customers in respect of passenger handling services.  
• The learners will be able do assist passengers at all areas of the airport by providing professional customer service.

Principal Accountabilities    

• Performing a wide variety of duties at departures, boarding gates, arrivals, baggage; including the verification of travel documents and assisting special need passengers and premium passengers within the airport environment
• Assist passengers with queries 
• Adhoc duties as requested by team leader

Qualifications & Experience    

• Matric/Grade 12 is essential
• Travel and/or Tourism subject within matric is an advantage
• Fluency in English is essential with a pass rate of 60% and above
• Basic Computer literacy

Knowledge and Skills    

• Knowledge of Airport Operations will be an advantage
• Problem solving and conflict resolution skills
• Excellent time management skills
• Planning and organizing skills
• Listening skills
• Excellent verbal communication skills

Attributes    

• Client centricity
• Ability to work well in a team environment
• Passion for serving
• Attention to detail
• Emotional intelligence with a focus on empathy
• Optimistic and adaptability
• Strong customer service orientation with ability to deliver consistent, excellent service
• Proactive, initiative and enthusiastic
• Ability to manage under pressure
• Trustworthy and reliable
• Effective interpersonal skills
• Ability to handle difficult customers