The Workplace Ambassador is responsible for managing the front of house, reception and switchboard services. With a client centric approach to service excellence, where guests and callers feel welcomed, ensuring a positive first and last impression for all customers of the Aon client
The Workplace Ambassador functions as a JLL professional who assists the FM team supporting the management of service delivery in their assigned buildings.
As front of house support the Workplace Ambassador must also demonstrate a high level of security awareness at all times and have knowledge of emergency evacuation procedures and Health & Safety.
What this job involves
Customer Experience
- Greet all visitors and callers with a warm welcome, creating a memorable experience.
- Assist and direct visitors to the appropriate staff member, maintaining security protocols at all times.
- Receive, direct and relay calls to the switchboard in accordance with departmental procedures.
- Take initiative to proactively address client customer needs and answer questions.
- Share knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.
- Escort visitors to meeting rooms as required
- Immaculate personal presentation and the ability to ensure that the Front of House team maintains a professional image and standard of at all times
Facilities Administration
- Track all visitors, including vendors, visiting employees and guests, using client provided tool.
- Monitor daily switchboard reports & collate data for monthly client reporting.
- Coordinate security access cards for employees and vendors
- Coordinate printing and issue of visitor badges.
- Administration of parking spaces for visitors and employees
- Book onsite meeting rooms and hospitality as per client requests and according to site procedures
- Assist with tracking employee on-boarding/off-boarding processes.
- Monitor and maintain office and badge consumables in line within agreed stock levels
Site Operations
- Conduct daily meeting room checks as required by Facilities Management
- As required, assist with incoming and outgoing mail enquiries according to the existing procedures
- Assist in coordinating the repair and maintenance of office equipment including site inspections and Work Order creation
- Monitor Work Orders created for assigned building, following through to completion according to designated responsibility
- Ensure accurate and detailed hand over is planned & passed on (for tasks for within responsibility), if absent from the business
HSE, Security & Quality
- Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures, procedures for visits from local authorities.
- Understand & actively support JLL’s HSE and Quality Management programs
Additional Duties & Responsibilities
- Promotes high level of satisfaction among customers by promptly responding to their service requirements.
- Assures prompt response to request from other team members and selected contractors.
- Provides administrative support to the Facilities Management
- Acknowledges role as management office “ambassador”. Ensures that the firm’s image is reflected through proper telephone and reception procedures, and quality service.
- Greets guests and visitors and effectively deals with their concerns by exhibiting a professional, mature, courteous, gracious and efficient manner
Desired skills and experience for this job
The candidate must demonstrate the following skills:
- Problem solving
- Decision makings
- Excellent verbal & written communication
- Proficient with the use of Microsoft Office tools
The candidate must demonstrate the following personal attributes:
- Exemplary Customer focused
- Assertive
- Possess cultural awareness and sensitivity
Experience
Qualifications
- Education: Minimum leaving certificate
- Proficient in local language and English as a minimum.
Gmail
Yahoomail