Customer Service Consultant (Deposits) at Hollywoodbets

Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for 2 x Customer Service Consultants (Deposits) to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for attending to all customer queries in relation to deposits as well as processing of branch withdrawals on request.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 1-year Contact Centre Experience.

A Bonus to have:

• Degree/Diploma in related field.
• Experience in finance/related field.

What You’ll do for the Brand:

• Allocate deposits to customer accounts accurately using the designated platform.
• Unaccounted transactions are attended to daily.
• Process withdrawal requests from branches ensuring that the prescribed withdrawals checklist is adhered to.
• Effective resolution of customer queries across various platforms. Perform prescribed security checks for effective query resolution.
• Resolve customer queries timeously.
• Investigate and resolve account related issues or discrepancies, working closely with internal and external stakeholders until completion.
• Displays good customer service principles in their dealings with customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for account queries is maintained.
• Quality Assurance targets to be achieved and interventions to be implemented to increase quality
• where there are shortfalls.
• Attend to ad-hoc functions as required due to operational requirements.

What You’ll Bring to the Team:

• Customer Service Excellence.
• Keen sense of attention to detail.
• Exceptional administration experience.
• MS Office and Excel experience.
• Knowledge of betting types and platforms.