Customer Service Consultant (Digital) at Hollywoodbets

Responsibilities

• We have an amazing opportunity for Customer Service Consultants ( Digital) to be based in Umhlanga, Kwa-Zulu Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently on all customer interaction platforms which may include transactional support.

You Bring:

• Excellent communication skills 
• Customer Service Experience

A Bonus to have:

• Betting Knowledge 
• 6 months contact centre experience 

What You’ll Do For The Brand:

• Effective resolution of customer queries across various platforms.
• Perform prescribed security checks for effective query resolution.
• Investigate and resolve customer queries, working closely with internal and external stakeholders until completion. 
• Displays good customer service principles in their dealings with customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for customer queries is maintained.
• Quality Assurance targets to be achieved and interventions to be implemented to increase quality where there are shortfalls. 
• Consistently achieve and maintain allocated KPI’s, including response times, resolution rates, quality assurance scores, and customer satisfaction metrics, to ensure optimal performance and service excellence.
• Take pro-active steps to ensure escalations are completed in accordance with internal escalations process. 
• Accurate submission of reports in line with internal requirements.
• Attend to Ad-Hoc functions as required due to operational requirements.

Apply Before 03/09/2026