Customer Service Consultant - Withdrawals x 9 at Hollywoodbets

• We have amazing opportunities for Customer Service Consultants: Withdrawals x9. Do you think you have what it takes to be our newest Purple Star?
• This role will be responsible for attending to all customer queries in relation to withdrawals, with a high level of accuracy and efficiency.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Contact Centre Experience

Advantageous

• Diploma / Degree

What You’ll Do For The Brand:

• Accurately process withdrawals to customer accounts after successful compliance checks using the designated platform.
• Effective resolution of customer queries across various platforms.
• Investigate and resolve account related issues or discrepancies, working closely with internal and external stakeholders until completion.
• Monitor suspicious or unusual transactional activity on customer accounts and escalate to the management team.
• Preparation of manual payments required to be submitted to the Treasury team.
• Attend to ad-hoc functions as required due to operational requirements.

What You’ll Bring To The Team:

• Strong attention to detail.
• Excellent administration skills.
• Excellent planning, organizational and time management skills.
• Focused driven whilst demonstrating exceptional attention to detail.
• Must have a strong sense of accountability.