Customer Service Coordinator – Retail / Counter Sales at Howden

What needs to be done?

• Taking orders from Customers telephonically and on site. Processing of orders on the system.
• Responsible for Stock of retail centre. Arranging stock from warehouse if not available from retail centre.
• Ensure items are priced correctly on the racks and racked correctly.
• Action SCT from other regions if required.
• Processing credits for returned stock.
• Quoting COD customers on product range.
• Ensuring high level of product knowledge.
• Manage payments, balance sheets, reports for stock purchases and movements to finance.
• Arrange for on time delivery of goods.
• Handle assigned Customer queries on Order Status.
• Error Free shipping documentation.
• Effective communication to both internal and external customers and suppliers.
• Manage the quotes as given by sales agents to support the customer and issue pro-forma invoices.
• Handle walk-in customers and orders.
• Adheres to all Quality, Environmental and safety aspects.
• Adheres to all SOX requirements.

What do you need to bring?

• Diploma in sales and marketing.
• 3 -5 years’ experience in Customer Service.
• 5 years relevant experience in sales or marketing within the gas and welding environment.
• Organised, follow-up, detail consciousness.
• Good communication skills (Fluent in English).
• Knowledge of Syspro would be advantageous.
• Product technical knowledge.
• Customer focus and results driven.
• Computer Literate (MS Office).