Customer Service Engineer Trainee at Siemens Healthineers

We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

Your tasks and responsibilities:

Under Supervision:

• You complete a broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customer’s equipment and systems among others. 
• You support customers remotely and onsite and provides 2nd and 3rd level user support in case of arising issues. 
• You contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories 
• You contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management 
• You may be involved in technical design and developments for service offerings as well as manage sub-contractors and monitor delivery. 
• You will support all service processes and ensure optimal performance & efficiency in all process activities related to your area of responsibility. 
• You will participate in training courses, including self-study, computer courses and on the job training as well as participate in skills development and knowledge transfer within the Customer Service Team. 
• You will perform any other duties that may reasonably be expected from a Customer Service Engineer. 
• This role provides support mainly for the Cape Town/ Port Elizabeth region however you may be required to support other regions.

Your qualifications and experience:

• Diploma in Electronics/ Mechatronics/ Electrical Engineering/Clinical Engineering.
• Valid driver’s license
• Own vehicle advantageous
• You must be able to work overtime during week and weekends as well as on public holidays.
• High performer
• Analytical thinker
• Strong verbal communication skills