Customer Service Executive - JHB at Greenlight Planet

About the role:

• The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

What you would be expected to do:

• Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”
• Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, studying cause and expediting resolution
• Conducting product and service quality surveys with customers and recording feedback from time to time
• Building repeat sales and retention through strong customer relationships by focusing on the customer's wants and needs
• Working with multiple sales teams and cross-functional teams seamlessly

You might be a strong candidate if you:

• Have a Bachelor’s Degree or its equivalent in a Business-related course - Sales, Marketing or Customer Service Management.
• Can clearly and straight to the point communicate fluently in both written and spoken English and other local languages.
• Have a maximum of 2 years experience in a similar role. Experience working in a call centre is an added advantage.
• Reside in Johannesburg, South Africa or willing to relocate.
• You have strong inquisitive skills, are very attentive to detail, and possess advanced Excel skills.
• Are flexible to work in shifts.