Customer Service Intern - Africa Project at Danfoss

Job Description

Danfoss is seeking an enthusiastic Customer Service Intern for a 12-month internship opportunity to establish and maintain good relationships with customers in Africa on behalf of the company by taking complete responsibility for each customer account as assigned. If you are a pro-active self-starter with a passion to learn, then Danfoss gives you the freedom to do so.

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

• Inbound calls from customers with various questions and inquiries about Danfoss’s products and services.
• Partnering with customers in conversation over phone or email to determine what products they need and when.
• Collaborating with other sales, transportation, fulfillment, and warehouse teams to ensure that we are delivering on our customer’s expectations.
• Conducting analysis of a customer’s forecast, trends in orders, and contract details to ensure we are staying ahead of their needs.
• Supporting fellow Customer Service team members, as needed, to ensure the team can achieve annual goals.
• Ensuring accuracy of logistics documentation and ensuring that our customers have all the documents that they need.

Background & Skills

The ideal candidate possesses these skills. 

• A Matric Certificate.
• A maximum of 2 years’ Call Center or Client facing experience.
• Exposure to logistics operations an added advantage. 
• Exposure to an ERP system would be beneficial.
• Great attention to detail, ability to multitask, with strong interpersonal, organizational, problem solving and time management skills.
• Sensitive to customers’ needs and able to create good dialog with customers.