Customer Service Intern - Banking (DIS) at Thales

Main Activities/ Task:
Main activities/tasks

• To support the customer service team
• General assistance and ad-hoc tasks in the department including, but not limited to:
• Order processing
• Order archiving
• Audit preparations
• Follow-ups with internal stakeholders i.e. logistics, sales and technical etc.
• Issue DHL despatching
• Prepare customer reports as and when required
• Prepare PFI
• Follow-up on banking customer’s stationery orders with supplier
• Projects assistant
• General CS assistant as and when required

Key Knowledge and Skills:

• Good organization skills
• Rigour
• Self-initiative
• Stress resistant
• Team Player
• Good at interpersonal-& intercultural communication
• Languages: English and other, according to the covered area

Education, Qualifications, And Special Training

• Relevant National Diploma / Degree in Business Management / Marketing

Personality Requirements

• Empathy (good listener);
• Sensitive to customer satisfaction.
• Assertiveness:
• Positive and self-motivated.
• Results orientated