Customer Service Lead Associate at TTEC

Job Details

• Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Lead Associate working onsite in Cape Town, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

• Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers.  Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• 5 or more years of BPO customer service experience plus some post-secondary education
• Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
• A solution-oriented mindset to ensure happy customers
• A patient, compassionate and professional personality with strong service orientation
• Time management, flexibility, organizational and multi-tasking skills
• You lead by example and work with your team to contribute to the overall success of your client program
• Computer experience