Customer Service Learner at Thales

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

This position is a 12 month contract which is comprised of work experience and a training course. The candidate must be an EE candidate between the ages of 18 and 27 years old with Degree in Business Management

Main activities/tasks

• To support the customer service team
• General assistance and ad-hoc tasks in the department including, but not limited to:
• Order processing
• Order archiving
• Audit preparations
• Follow-ups with internal stakeholders i.e. logistics, sales and technical etc.
• Issue DHL despatching
• Prepare customer reports as and when required
• Prepare PFI
• Follow-up on banking customer’s stationery orders with supplier
• Projects assistant General CS assistant as and when required

Education, qualifications, and special training

• Relevant National Diploma / Degree in Business Management / Marketing

Knowledge and skills

• Good organization skills
• Rigour
• Self-initiative
• Stress resistant
• Team Player
• Good at interpersonal-& intercultural communication
• Languages: English and other, according to the covered area