Job Vacancies at Infotree Global Solutions

Responsibilities:

• Prepare, stage, set up, and perform data center hardware startups and shutdowns following specific instructions provided via checklists, guides, protocols, and emails.
• Assist and provide guidance to other technicians in completing challenging or complex tasks.
• Conduct diagnostics and troubleshooting, swiftly identifying the root causes of issues and replacing faulty components with minimal customer and business disruption.
• Perform post-execution quality checks, ensuring proper grounding, staging, labeling, and cabling according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Decommission hardware for simple changes and refreshes, following standard procedures with minimal guidance.
• Follow procedures to communicate, report, and escalate incidents to appropriate management.
• Participate in daily safety briefings, complete required safety training, and adhere to safety procedures.
• Foster a positive and effective team environment by sharing information, contributing to team meetings, and staying informed about the progress of others' work.
• Proactively share relevant information to enable efficient workflow and mitigate the impact of changes on others.
• Efficiently complete assigned tickets and tasks, meeting or exceeding established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) with minimal guidance.
• Demonstrate accountability and ownership of data center facilities, ensuring service quality and a positive user experience.
• Develop a strong client focus and understand the impact of your work when completing tickets and assigned tasks.

Requirements:

• Possess exceptional knowledge of server hardware, including a deep understanding of component and system failures.
• Ability to assist in conducting failure analysis on field issues.
• Ability to assist in tracking server fleet health, investigating emerging failure trends, and validating adherence to customer service level agreements (SLAs).
• Solid experience in utilizing IPMI for diagnostics and administering software tools.
• Proficiency in real-time issue resolution during new deployments.
• Experienced in Windows Server OS and WinPE OS administration.
• Familiarity with Linux PXE services is a plus.
• Basic scripting experience in both Linux and Windows environments.
• Ability to troubleshoot network issues at Layer 1, Layer 2, and Layer 3.
• Proficiency in setting up virtual machines and configuring environments.
• Ability to work autonomously as well as within a local or geographically dispersed team environment.

Qualifications:

• 2+ years of experience as a data center technician, demonstrating a strong foundation in data center operations.
• Associate degree in computer science, computer engineering, information technology, or equivalent experience preferred.
• CompTIA A+ or equivalent experience.
• CompTIA Server+ or equivalent experience.
• CCENT or equivalent experience.
• Windows OS experience.
• CCNA certification is preferred.
• MCP/MSCE certification is preferred.
• Scripting experience preferred, specifically in PowerShell, Python, or Bash.
• Ability to lift up to 35 pounds when necessary.
• Proficiency in safely climbing ladders and correctly wearing personal protective gear.
• Ability to stand and walk throughout the facility for extended periods without loss of productivity.
• Dexterity to handle, control, or feel objects, tools, or controls and perform repetitive movements without reduction in productivity.

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Responsibilities:

• Serve as the primary technical point of contact for incidents, escalations, and retrofits, acting as a trusted advisor to stakeholders.
• Lead a team of dedicated data center technicians, focusing on efficiently restoring systems and ensuring seamless production for our clients.
• Implement global standards and workflows, aligning local data center operations with the organization's strategic vision.
• Mentor and develop technicians to enhance their operational capabilities and empower them to deliver exceptional results with minimal supervision.
• Manage server upgrades, integration, automated OS provisioning, and other projects while troubleshooting network, hardware, and Linux OS issues.
• Contribute to the creation and maintenance of comprehensive documentation in the global DC knowledge base.
• Drive process improvements and share best practices to optimize data center operations.
• Collaborate with cross-functional teams to define specifications for tooling and automation, enabling streamlined deployment, monitoring, and hardware diagnostics at scale.
• Ensure operational excellence by achieving key metrics and continuously seeking opportunities for improvement.
• Conduct diagnostics and troubleshooting to identify the root causes of issues, swiftly replacing faulty components to minimize customer disruption.
• Perform post-execution quality checks, ensuring adherence to safety protocols, deployment standards, and planned Network Design Tasks (NDTs) related to grounding, staging, labeling, and cabling.
• Communicate, report, and escalate incidents following established procedures to facilitate timely resolution.
• Promote a positive team environment by actively sharing knowledge, participating in team meetings, and staying informed about the progress of colleagues' work.

Requirements:

• Possess exceptional knowledge of server hardware, including an in-depth understanding of component and system failures.
• Exhibit the ability to work autonomously as well as collaboratively within local or geographically dispersed teams.
• Demonstrate strong leadership skills and experience in mentoring and guiding a team of technicians.
• Conduct thorough failure analysis to resolve field issues effectively.
• Track server fleet health, identifying trends, unknown issues, and validating customer service level agreements (SLAs).
• Proficient in utilizing IPMI for diagnostics and administering software tools.
• Experienced in real-time issue resolution during deployment execution.
• Familiarity with Windows Server OS and WinPE OS administration.
• Linux PXE services experience is a plus.
• Knowledge of network troubleshooting at Layer 1, Layer 2, and Layer 3 is beneficial.
• Skilled in scripting languages such as PowerShell, Python, and Bash for automation.
• Virtual machine setup and environmental configuration expertise.

Qualifications:

• 6+ years of experience as a data center technician, showcasing a strong foundation in data center operations.
• Associate's degree in computer science, computer engineering, information technology, or equivalent experience preferred.
• CompTIA A+ or equivalent experience.
• CompTIA Server+ or equivalent experience.
• CCENT or equivalent experience.
• Windows OS experience.
• CCNA certification is preferred.
• MCP/MSCE certification is preferred.
• Scripting experience preferred, specifically in PowerShell, Python, or Bash.
• Ability to lift up to 35 pounds when necessary.
• Proficiency in safely climbing ladders and correctly wearing personal protective gear.
• Capability to stand and walk throughout the facility for extended periods without loss of productivity.
• Dexterity to handle, control, or feel objects, tools, or controls, and perform repetitive movements without reduction in productivity.