Vacancies Available at RAD Resources

• Develop a robust personal network within the sales territory and represent the organization at industry events to identify sales opportunities.
• Source referrals and recommendations from existing customers and contacts to enhance the organization's reputation.
• Identify Personal Lines and Business Insurance opportunities.
• Consult with customers to understand their needs, gather and analyze complex data, and develop specifications for customer requirements.
• Conduct financial needs analysis, client portfolio analysis, and provide financial advice.
• Identify products or services that meet customer needs and propose suitable configurations.
• Conduct customer onboarding, explaining advanced features of products/services.
• Manage personal objectives and take actions to ensure their achievement.
• Develop and implement customer contact plans to build new relationships and manage existing ones.
• Act as the first point of contact for customer queries and complaints, resolving issues promptly.
• Manage key client relationships to maintain satisfaction, retention, and loyalty.
• Ensure compliance with company-wide document management systems and operational procedures.
• Stay updated on organizational policies, regulatory codes, and codes of conduct.
• Participate in personal capability building activities such as training, coaching, and development planning.

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Responsibilities include:

• Servicing existing portfolios and providing quotations
• Assisting clients telephonically and confirming instructions in writing
• Completing voice logging system and maintaining detailed records
• Handling written instructions for policy changes and ensuring timely action
• Managing changes on CIMS system, generating documents, and sending to clients
• Maintaining a diary for follow-ups and addressing outstanding information/documentation
• Advising clients on insurance needs and keeping detailed working notes
• Contacting clients for cancellations and retention efforts
• Addressing client-specific issues promptly
• Raising renewals and ensuring accuracy of information
• Increasing sums insured and amending premiums accordingly
• Handling motor insurance adjustments and valuations
• Referring policies with high loss ratios to management
• Adding relevant endorsements to policies at renewal
• Generating and processing renewal letters within specified timelines
• Handling new business requirements and providing quotations
• Attending company events and initiatives as required
• Liaising with underwriters for policy limits and approvals
• Managing premium collections and follow-ups with accounts department
• Ensuring compliance with company policies and FAIS regulations
• Maintaining up-to-date documentation for all processes

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Required nature of experience:

• Business to Consumer marketing.
• Experience in international markets.
• Experience with customer journey strategy development, reporting and implementation with a focus on emails.

Skills and Knowledge (essential):

• Customer journey strategy development
• Customer journey implementation, testing and reporting
• Data analysis 
• Customer journey insight generation and optimizations
• GA4 (Google Analytics 4)
• Marketing Cloud (Salesforce marketing tool)
• MailChimp
• Competitor analysis
• Proficient in Google Suite

Essential Competencies:

• Embracing Change
• Checking Things
• Documenting Facts
• Producing Output 
• Meeting Timescales
• Managing Tasks
• Taking Action
• Interpreting Data

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Required nature of experience:

• Sales 
• Customer Service
• Firmware
• Software
• Cold Calling 
• Compiling Proposals 
• Working within a digital environment 
• CRM Systems

Skills and Knowledge (essential):

• Working on/with Windows or IOS 
• IT Systems
• Client Relationship Management 
• CRM systems 
• Presentation skills
• Understanding medical devices / audiology is desirable
• Strong administration skills

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• Lead and direct the implementation of the Tied Financial Advisory Services strategy within the business area, ensuring alignment with the organization's mission, vision, and values.
• Sales team Management 
• Develop tactical plans to optimize resources and assets, supporting the overall business growth objectives.
• Create annual business plans for Tied Financial Advisory Services, including financial budgets, business targets, and key activities/projects.
• - Engage with internal and external stakeholders, addressing their needs and concerns, and coordinating stakeholder engagement plans.
• Ensure exceptional customer service delivery across distribution channels in Life and Wealth, Personal lines, and Commercial Lines.
• Evaluate individual capabilities within the department, prioritize development activities, and implement formal development frameworks.
• Drive compliance with risk management, governance, and legislative requirements within distribution channels.
• Manage and report on function/business area performance, set performance objectives for direct reports, and take corrective action as needed.
• Maintain external accreditations and stay updated on industry trends and best practices.

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The suitable applicant will be selling "Hino Trucks" as well as passenger vehicles. 

• Basic salary between R13500-R15000.00
• Commission
• Demo vehicle 

Duties:

• Assisting customers
• Selling vehicles
• Meeting KPI's

Requirements:

• Matric
• Drivers License
• Previous Experience selling commercial motor vehicles.

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Entry Requirements:

• Grade 12 / Matric
• Minimum of 2 years’ experience in the automotive aftermarket industry essential (Toyota/Hino knowledge and experience will enjoy preference)
• Previous experience in a Parts Sales Representative roll, in the automotive/commercial industry
• Valid Driver’s License essential
• Basic salary: R10 000-R12 000 pm
• Commission
• Vehicle supplied to be used during work ours only

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Knowledge and Skills: 

• Deep and practical understanding of DevOps and Agile Methodology, process and principles.
• Microsoft DevOps (software) Experience.
• Leadership.

Experience: 

• In taking companies and/or software development teams through a transformation and change management process.
• Implementing and getting test automation adopted.
• Driving and reporting on strategic initiatives in QA.

Qualifications: 

• DevOps and/or Agile Training.

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Operations:

• Utilize technical drawings, specifications, and other relevant information to accurately estimate the cost of projects involving heavy manufacturing processes, including cutting, bending, chamfering, boiler making, and welding
• Analyse material requirements based on project specifications, considering material type, thickness, and quantity.
• Conduct detailed cost analysis for labour, materials, equipment & overhead to determine project costs accurately.
• Prepare comprehensive/competitive scope of work documents for projects, ensuring accuracy and compliance with client requirements and company standards.
• Identify and assess potential risks and uncertainties associated with project estimates, proposing appropriate risk mitigation strategies.
• Collaborate with suppliers to obtain competitive pricing for materials and services, negotiating favourable terms and
• conditions to optimize project costs.
• Facilitate and document Kick-off meetings and Close-Off meetings for all repair projects.
• Maintain accurate and organized documentation of estimates, including cost breakdowns, assumptions, and
• supporting data.
• Continuously evaluate and improve estimating processes and methodologies to enhance accuracy, efficiency, and competitiveness.

General:

• Update PMO with status reports on quoting.
• Work closely with the Commercial department regarding all related aspects.
• Undertake site/factory visits to ascertain a deeper understanding of project scopes of work.
• Any other supplementary task or duty that's reasonably necessary to carry out the main function or duty of the job.

Qualifications:

• NQF Level 5 in a related field (Operations/Engineering) advantageous
• Qualified artisan (Boiler making/Welding) training/work in a suitable past position

KNOWLEDGE & EXPERIENCE

• Minimum Experience Indicator: > 5 years experience in a similar position
• Piece part creation knowledge, exposure and experience
• Fabrication methods and input knowledge, exposure and experience
• ISO & OSHAS systems knowledge, exposure and experience | Project management insights

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Key responsibilities

• Ensure regulatory compliance as well compliance with internal & external audits.
• Assume responsibility for the drafting, vetting and centralised management of all contracts that bind the company, including the contractual relationships of the company’s agencies (referred to as Underwriting Managers).
• Knowledge of Acts – understanding of all relevant acts that affect the company, communication of legislative changes and impact to all stakeholders and ensuring legislative compliance.
• Implementation of regulatory risk management controls; i.e. the drafting of relevant policies, risk registers as well as , stakeholder training to ensure compliance.
• Handle correspondence, collate information, write reports and communicate decisions to relevant company stakeholders

Qualifications required

• Degree in Law (Admitted Attorney);
• Certificate in Compliance or Risk Management (Advantage).
• Min 2 years’ experience in drafting and interpreting
• contracts;
• Minimum 2 years’ experience in Risk Management;
• Knowledge of insurance business and practices;
• Sound knowledge of current and incoming developments in the marketplace;
• Good understanding of relevant legislation.