Customer Service Representative - Airport Industria at Mango5

Description

CUSTOMER SERVICE REPRESENTATIVE

Mango5 is seeking dedicated and dynamic individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will play a pivotal role in ensuring a best-in-class customer experience for our esteemed USA client. This role involves proactive engagement with customers through various channels to address inquiries, resolve concerns, and promote additional services.

RESPONSIBILITIES:

• Respond to all inbound telephone calls for Company-wide inquiries.
• Engage with customers via phone, e-mail, chat, and/or social media to resolve questions or concerns.
• Assist customers with technical issues related to website navigation or mobile application.
• Maintain accurate and up-to-date information in respective databases.
• Collaborate with cross-functional teams and dispatch service requests to relevant departments.
• Make follow-up calls to leads, identify customer needs, and offer additional storage opportunities.
• Promote client-brand awareness by presenting additional storage services to meet customer needs.

REQUIREMENTS:

• 1-2 years of experience in a call centre or strong customer service/retail sales background
• Successful record of sales accomplishments, preferably in the self-storage or retail industry
• Ability to interface with new and existing customers, maintaining effective client relationships.
• Proven experience in navigating conversations with dissatisfied clients while remaining composed.
• Ability to multitask in a high-volume customer environment and manage competing priorities.
• Independent work capability with limited supervision
• Experience in turning leads into opportunities and achieving/exceeding sales goals.
• Strong negotiation, listening, and communication skills.
• Proficiency in computer use and relevant software applications (Zendesk, HubSpot, Site Link, Google Workspace, etc.)
• Matric
• Clear Criminal and ITC

WORKING HOURS:

• Rotational shifts based on USA time zone (Mon-Sun)
• Shifts: 14:00 – 23:00 & 21:00 – 06:00 am / 13:00 – 22:00 & 20:00 – 05:00 (depending on Daylight Savings)
• Transport provided after 18:00
• Dynamic Holidays