Customer Service Representative - Back Order and Master Data Administrator at Essity

About the Role

There is an opportunity for a Backorder Master Data Administrator to join our Customer Services team based in Pinetown, South Africa. In this role the incumbent will be responsible for ensuring effective management of the open order book and manage stock allocation between the various customer orders in line with priority and inbound shipments. This position reports to the Customer Service Manager.

We're looking for people who embody our values, who aren't afraid to challenge, innovate, move at fast pace and a passion for customer satisfaction. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk. 

What You Will Do

• Ensure all open orders are managed timeously, with clear communication to all stakeholders;
• Manage exceptional demand on daily orders and review the plan with Supply Planners;
• Review of variant management process to ensure fulfillment of orders and the correct product variants;
• Liaise with Warehouse on stock accuracy and ensure all items are updated;
• Releasing of all open orders as stock is received;
• Be a liaison between Supply planners and Customers to ensure transparent communication on the status of orders;
• Report on aged orders and maintain the order book to keep the system current;
• Alert Sales and CS team on the long outstanding delays and advise on the deviation of sales numbers against monthly targets;
• Maintain regular updates to Customers, Sales and internal stakeholders on the status of orders and estimated arrival times;
• Master data management and audit trails to ensure customer master data is accurate;
• Updating and opening of new accounts;
• Edit and review changes and amendments on all customer accounts;
• Work cross functionally within in the team as the need arises.

Who You Are

• Must have matric. Preferably with a post matric qualification in relevant field of Customer Services or Supply Chain;
• Minimum of 3 years’ experience in Customer Services especially with stock level and order book management, preferably within Medical Device or FMCG industry;
• Proficient in Microsoft Office with especially strong in Excel experience;
• SAP experience and exposure to Data Entry Tools - B1, BW and AP1 will be advantageous;
• Must have excellent verbal and written communication skills and be fluent in English;
• Display excellent numerical reasoning with high attention to accurate details and deadline driven.