Customer Service Representative- Data Capturer at Essity

About the Role

There is an opportunity for a Data Capturer to join our Customer Services team based in Pinetown, South Africa reporting to the Customer Services Team Leader. In this role the incumbent will be responsible for timeous and accurate capturing of all customer orders as well as the release of orders to the warehouse for dispatch.

We're looking for people who embody our values, who aren't afraid to challenge, move at fast pace, with attention to detail, analytical thinking, dedicated to achieve customer satisfaction and excellence. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk. 

What You Will Do

• Effectively manage and maintain the centralized customer order e-mail account;

• Order processing from receiving the customer purchase order (PO) and release to warehouse;

• Order verification against automated order entry tool vs SAP B1;

• Issue order fulfillment confirmations to customer upon successful processing of orders;

• Understanding of the tender order processing and verification;

• Management of cash sale orders and confirmations;

• Maintaining data accuracy on all orders processed in line with the KPI requirements;

• Maintenance of quotes and draft order facilities to keep the system updated.

Who You Are

• Must have matric with post matric qualification in relevant field of Customer Services, Supply Chain or Business Administration;

• Minimum of 3 years’ experience in data capturing in a similar Customer Services or Administrator role, with experience in order processing within a FMCG or medical device industry;

• Must be proficient Microsoft Office with SAP experience and understanding of Esker and EDI order tools and systems;

• Must have excellent verbal and written communication skills and be fluent in English;

• Must be punctual, organized with excellent attention to detail.

What We Can Offer You

At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose. Essity is an equal opportunity employer.

Collaborative and caring Work Environment | Empowerment | Job Impact | Work with a Powerful Purpose | Individual Learning and Development | Health & Safety | Social Responsibility | Innovation

Together, we are improving lives, every day.

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.