Service Desk Engineer at Sandi Crowther Recruitment

• An established IT services company is seeking an experienced Service Desk Engineer to join their team. The successful candidate will provide technical support to a portfolio of clients, resolving issues across Microsoft 365, Windows Server, cloud, networking and endpoint environments. This is a technical support role, with occasional customer-site visits as required.

Requirements:

• Matric / Grade 12
• 3–5 years’ relevant IT support or systems administration experience, ideally within an MSP environment
• Current Microsoft 365 certification
• CompTIA Network+ (N+) or equivalent networking certification
• Solid hands-on experience with Microsoft 365, Windows Server and network troubleshooting
• Good problem-solving, communication and customer service skills
• Valid driver's licence and own ability to travel to client sites when required

Responsibilities:

• Provide remote technical support and troubleshoot hardware, software, operating system and connectivity issues
• Administer and support Microsoft 365 applications, including Exchange Online, Teams, SharePoint and OneDrive
• Manage user accounts, permissions, security settings and access-related issues
• Support Windows Server environments, Active Directory, virtualisation and backup solutions
• Diagnose and resolve network, firewall, wireless, VPN and connectivity problems
• Manage service desk tickets, incidents and escalations through to resolution
• Monitor and maintain client systems, servers and endpoints, including updates, security and routine maintenance
• Assist with IT upgrades, installations, migrations and infrastructure projects
• Maintain accurate technical documentation and keep clients informed throughout the support process

Advantageous:

• IT-related Diploma or Degree
• Additional Microsoft, Azure, Windows Server, CompTIA A+ or ITIL certifications
• Experience with Hyper-V, PowerShell, RMM tools, PSA ticketing systems, endpoint security and backup solutions