Customer Service Representative at FMC Corporation

Customer Service Representative

• We are seeking a proactive and detail-oriented Customer Service & Order Management Specialist to join our team. This role is pivotal in ensuring exceptional service delivery through effective communication with customers and internal stakeholders. The successful candidate will act as the primary liaison between the company and its customers, managing orders and supporting the Commercial organization to meet business needs and sales targets

What you'll do with us:

• Process and manage customer orders using SAP, ensuring timely communication with customers, warehouse, and transport teams.
• Coordinate with the Commercial team to approve special deals and customer-specific requests.
• Apply FIFO principles during batch selection while considering stock age.
• Ensure timely goods issue processing upon receiving proof of collection from the warehouse.
• Maintain accurate records of orders, delivery notes, and invoices for audit and tracking purposes.
• Ship sample products to laboratories for reanalysis and shelf-life testing as requested.

Your qualification & attributes:

• Minimum 3 years of experience in customer service, preferably within the agrochemical industry.
• Strong proficiency in SAP for order processing and tracking.
• Fluent in English; Afrikaans language skills are advantageous.
• Familiarity with inventory management principles, including FIFO.
• Understanding of invoicing processes and month-end procedures.
• Ability to manage product allocation, delivery prioritization, and open order lists.