Customer Service Representative at Tracker Connect (Pty) Ltd

Job description

Roles and Responsibilities:

• Process sales contracts received from clients and sales consultants
• Follow up on loading of contracts sent in by Brokers, Dealers, Fitment Centres and Sales Consultants
• Maintain region records, statistics reports and targets
• Data Capturing and filling
• General office administration
• Reception and telephone duties
• Arranging and following up on scheduling of fitments
• Provide stats to Sales consultants, Fitment Centres, Brokers and Dealers
• Attend to all queries received from Clients, Fitment centres, Dealers, Brokers and sales consultants by investigating and submitting the query to the relevant department and following up until query is resolved.
• Ensure that the Lead Sources and Pricing Sources are captured correctly
• Providing insurance certificates
• Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, staff at head office
• Provide service to both existing and prospective clients
• Ensuring both the company and the customers’ best interest is kept at heart
• Provide quotes to clients

Minimum requirements

• Qualifications, Skills, Experience and Attributes Required:
• Matric with at 2 years’ experience in an administrative role
• Previous experience is the logistics or financial services industries would be advantageous
• Proficiency in MS Office & Outlook