Customer Services Liaison - Head Office at Cape Union Mart

Description

• We seek a passionate, energetic and hardworking Customer Services Liaison based in our Marketing Department. If customer service is your passion, then this is for you! Journey to new Peaks with Customer Services!

Key duties:

• Responding to and resolving all online queries via phone, email and live-chat
• Management of social media platforms
• Dealing with and resolving all other queries via toll-free, Facebook & Twitter in a professional and effective manner
• Directing toll-free calls accordingly
• Completion of administration

Requirements

• Extensive technical product knowledge across all departments and brands and in store processes
• Willingness to learn
• Excellent verbal and written communication skills critical
• Ability to work in a pressurised and fast paced environment
• Basic computer literacy on MS Outlook, Word and Excel (X3 knowledge is an advantage)
• Strong administration skills
• Passionate about Customer Service
• Team collaboration & passion
• Accuracy & a proactive approach
• Problem solving & self leadership
• Taking ownership & time management
• Innovation & thinking adaptability