Customer Services Representative at Ferrero July, 2025

- Customer Services Representative at Ferrero
- View Jobs in Internet / E-commerce / View Jobs at Ferrero
Posted: Jul 17, 2025

Deadline: Not specified
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Founded in 1946 by Pietro and Giovanni Ferrero, the Ferrero Group is a family-owned business in its third generation. It has been built by talented people who share a commitment towards continuous improvement to achieve the highest quality and care. This same commitment is put into everything we do for our consumers and characterizes the environment in which...
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Customer Services Representative
- Job Type Full Time
- Qualification Masters , Matric
- Experience 3 - 4 years
- Location Gauteng
- City Johannesburg
- Job Field Customer Care
Main Responsibilities:
- Processing of manual, EDI orders, deliveries and returns
- End to end management of customer orders (From capture until confirmed delivery, and queries)
- Material substitution management
- Daily Order query resolution
- Order cuts daily reason code maintenance.
- Investigation of delivery shortages and failures
- Shelf-life requirements alignment
- System/orders housekeeping (Order management)
- Relevant and requested customer reporting
Who we are looking for:
- 3-4 years of customer service experience within FMCG
- Grade 12
- Post graduate qualification in supply chain / Transportation / Logistics (Advantageous)
- Familiar with CRM systems and practices (SAP)
- Proficiency in Microsoft Office (N.B. Excel)
- Strong communication and interpersonal skills
- Supply chain operational knowledge
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Method of Application

Interested and qualified? Go to Ferrero on www.ferrerocareers.com to apply

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Customer Services Representative at Ferrero

Customer Services Representative

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