Customer Solutions Data Integration and Business Intelligence Expert at Kuehne + Nagel

The Customer Solutions Reporting and Data Integration Team Member is part of the Center of Excellence (CoE) and reports functionally to the team leader CoE Business Intelligence and Data Integration. The role is cross-functional across the business fields Air Logistics, Road Logistics, and Sea Logistics and covers responsibility for Customer reporting and the technical implementation & re-engineering of EDI customers

Your Responsibilities

• Support Solution Implementation projects in line with the Global Customer Implementation Methodology (GCIM) by executing the Solution Implementation Manager Role (SIM)
• Consult on Reporting Projects / Requirements throughout the sales cycle
• Work together with MEA Regional Office to create Regional B.I. and Tableau standards based on National customer / vertical requirements
• Act as Certified Customer Shipment & Customer Order Reporting Super user
• Provide input to Corporate to develop global standards to better Kuehne-Nagel’s offerings to customers with regards to EDI and API.
• Integration post production support (Mapping updates, Communication protocol changes etc.)
• Logical Mapping for EDI projects, Integration system setup and configuration as well as testing and certification
• Document project progress, support requests and invested efforts via Jira and Request Tracker

Your Skills And Experiences

• IT Degree
• You have 2 years experience in Freight Forwarding and 3 years experience in IT
• You have 1 - year experience in Project Management (Knowledge)
• Proficient in Microsoft Office (Word and Excel)
• Programming Languages (important)
• Good command of the English Language - both written & spoken
• Excellent customer service skills and ability to work with all levels in the organizational hierarchy
• Good communication and Problem-Solving skills