Mimecast’s mission is to make business email and data safer for more than 16,200 customers and millions of employees worldwide. Founded in 2003, Mimecast's cloud-based security, email archiving and email continuity services protect and deliver comprehensive low-risk email management with a fully-integrated subscription service. Mimecast helps reduces the c...
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In this role your core focus will be on ensuring customer delight. You will be responsible as the first point of contact to assist your customers based on individual customer needs. It is a demanding role with many outcomes expected. It requires a highly-organized and efficient individual with strong communication skills, good business acumen, sound technical orientation and the ability to multi-task. This is a global role and may require later shifting in order to overlap with US trading hours.
You'll need:
Proven experience in customer success or account management within a SaaS or technology company (3-5 year dependent on sector experience).
Strong understanding of customer success/account management principles, methodologies, and best practices.
Excellent interpersonal and communication skills.
Analytical mindset and ability to leverage data for decision-making.
Results-oriented with a focus on customer satisfaction, retention, and revenue growth.
Self-motivated and able to work independently while collaborating effectively.
Experience managing a large volume account set is preferred.
Familiarity with Salesforce CRM software and Gainsight platforms is a plus.
Bachelor's degree in business or related field (or equivalent work experience).
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