Customer Support Executive at Sirius Support

About the job

Who We Are

Sirius Support is a fully-remote outsourcing organisation that provides customer support across a variety of technology and customer service functions.

Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to come true: a place where development, coaching, and care of people are paramount to success.

The Application Process

We have intense competition for all of our roles. To succeed in being shortlisted, we recommend practicing CCAT style tests, with attention to detail, speed, and an ability to react well to change and ambiguity paramount.

You will undergo several tests, so do your best to shine!

Our Culture

No more worrying about heavy traffic conditions and looking for parking spaces to start work on time!

We create and build human connections through technology. We encourage work-life balance for our part- and full-time employees. Like, Siriusly.

We are a fun remote family that encourages diversity, inclusivity, and respect. Communication and teamwork are important to us because we rely on each other individually and collectively as one large happy family to produce top-notch results.

What makes our employees happy is a caring remote environment with regular employee engagement and development. We are competitive and strive to live by our success mantra: continuous improvements! We Define, Measure, Analyze, Improve, Control, and Repeat.

Who You Are

If you resonate with what you have read so far, this is who we are looking for:

You believe in enjoying what you do for work and you are good at your job. You are a committed, adaptable, technology savvy, and self-motivated individual with a good sense of humour. You enjoy working in a fast-paced and people-centric environment that drives high performance and positive behaviours. You enjoy learning as well as sharing knowledge and teaching others. You are proactive and take the initiative for continuous improvements.

You want to change the traditional ways of working by using more technology from your home.

What We Offer

It is an opportunity to work at one of the few truly global, truly remote work organisations, and to learn from highly-skilled people with a focus on developing our employees through coaching and mentoring.

You will be exposed to multi-disciplinary areas and have hands-on experience with exposure to a variety of work. You will be a part of team and group meetings daily and weekly, as well as daily and weekly coaching sessions.

You will always know where you stand, and you will receive feedback and coaching to help you learn and improve.

What The Role Does

You will primarily work on:

1. Tickets sent in via the ticketing system

2. Live Chat Queries from customers

You will need to:

1. Have prior experience in Customer or Technical Support in a high volume, high quality environment

2. Think fast on your feet

3. Be agile in approach

4. Be concise and precise

5. Type quickly and well

6. Have a go-getter attitude and proactive approach

7. Be willing to work on rotating shifts where needed

To Be Eligible To Apply, You Will Need

1. A stable internet connection of at least 10 Mbps up and down.

2. A laptop or desktop, PC or Mac or Linux based operating system, dual core processor with at least 8GB or RAM.

3. A webcam and headset.

4. A quiet place to work.

5. A go-getter attitude and a willingness to learn and teach.

6. Intermediate to advanced skills in MS Excel and Sheets.

Excellent command of English language - comprehension, spoken and written.