Customs Growth Enablement Manager – Southern Africa and Islands (SAI) at Maersk Line

KEY RESPONSIBILITIES:

Product growth and development:

• Define growth opportunities by collecting market intelligence, product development, improvement and expansion.
• Align with commercial leadership and execute CHB sales strategy.
• Define value proposition and differentiators for CHB product.
• Develop creative solutions that align with our product offerings.
• Align with CHB tender team to ensure high quality, competitive response to RFI/RFQ’s.
• Understand client’s business for competitive pricing proposals.
• Participate in major accounts’ business reviews.
• Work closely with the Marketing team to create CHB campaigns and collateral for social media, industry conferences and website.
• Collaborate with the Ops and Compliance teams to deliver unparalleled service.

Grow the sales pipeline:

• Define growth opportunities by collaborating with the Sales team
• Deliver pipeline growth and new revenue in line with the area business plan
• Support all SFDC, negotiating platform and other digitalization and standardization initiatives and requirements
• Work with the account owner with direct engagement as SME
• Actively pursue cross-selling opportunities
• Partner with solutions team to develop new offerings to clients
• Actively participate in team meetings to help drive engagement
• Execute implementation plans for onboarding new clients

WHO WE ARE LOOKING FOR:

Someone with:

• Minimum 5-7 years’ industry experience in Customs Brokerage, Trade Compliance and proven business development track record
• Bachelor's degree preferred
• Excellent communication, interpersonal and time management skills
• Excellent customer service skills
• Strong understanding of Customs Services requirements including QBR’s standard KPI requirements and standard reports
• Direct and in-person employee and client contact travel required
• Strong knowledge of Customs product / market
• Collaborative mindset, creative problem solving, analytical skills
• Strong business and commercial understanding
• Ability to manage complexity
• Must work well under pressure handling multiple tasks
• Understands global supply chain and the value of customs services