CX Designer at Absa

Job Summary

Opportunity for experience designer expert to join CIB digital team. Will be responsible for:
• Determining and applying appropriate design synthesis methods
• Support and participate in design research and testing
• Map the existing or intended client experience using relevant client experience artifacts
• Produce supporting client experience artifacts such as experience maps, persona's, client journey maps, etc.
• Contribute to the design decisions during product development based on client centric perspectives
• Collaborate with adjacent disciplines, such as PO's, Tech Leads, UX/UI designers, Design Leads, etc

Job Description

Successful candidate will have the following:

• 3 - 5 years of CX design and or CX-related consulting is advisable - customer service management, customer/product value proposition management, process engineering and/or business analysis experience

• Hands-on experience in designing and implementing operational changes

• Understanding of design thinking; service design; ideation and systems thinking principles, and the ability to flexibly apply a variety of techniques to meet specific objectives and outcomes

• Research skills utilizing a variety of primary and secondary research techniques at a high level

• Strong planning and organizing skills

• Strong facilitation and presentation skills to confidently control and guide a room of workshop participants

• Proficient in software used for virtual workshop delivery and documentation of artefacts such as (but not limited to)  Miro, Figma Adobe design programs

• Proficient understanding of agile ways of work to drive implementation of ideas/changes within the business

• Strong communication and interpersonal skills to collaborate with various stakeholders (both strategically and operationally) in the business

• Structured time-management skills, especially in a workshop scenario

• Ability to self-manage and provide regular feedback to the client and squad

Education

Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised