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Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Barclays Africa Group Limited is 62.3% owned by Barclays Bank PLC and is listed on the JSE Limited. The Group is one of A...
Job Summary
Opportunity for experience designer expert to join CIB digital team. Will be responsible for:
• Determining and applying appropriate design synthesis methods
• Support and participate in design research and testing
• Map the existing or intended client experience using relevant client experience artifacts
• Produce supporting client experience artifacts such as experience maps, persona's, client journey maps, etc.
• Contribute to the design decisions during product development based on client centric perspectives
• Collaborate with adjacent disciplines, such as PO's, Tech Leads, UX/UI designers, Design Leads, etc
Job Description
Successful candidate will have the following:
3 - 5 years of CX design and or CX-related consulting is advisable - customer service management, customer/product value proposition management, process engineering and/or business analysis experience
Hands-on experience in designing and implementing operational changes
Understanding of design thinking; service design; ideation and systems thinking principles, and the ability to flexibly apply a variety of techniques to meet specific objectives and outcomes
Research skills utilizing a variety of primary and secondary research techniques at a high level
Strong planning and organizing skills
Strong facilitation and presentation skills to confidently control and guide a room of workshop participants
Proficient in software used for virtual workshop delivery and documentation of artefacts such as (but not limited to) Miro, Figma Adobe design programs
Proficient understanding of agile ways of work to drive implementation of ideas/changes within the business
Strong communication and interpersonal skills to collaborate with various stakeholders (both strategically and operationally) in the business
Structured time-management skills, especially in a workshop scenario
Ability to self-manage and provide regular feedback to the client and squad
Education
Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Job Summary
Our Converged Security Office prides itself in its unique structure that sees an integration and collaboration model between our Information Risk, Cyber, Resilience, Physical Security & Forensics teams to ensure effective risk management across all disciplines. It also carries the responsibility of owning, operationally supporting and maintaining specialist security services to safeguard the confidentiality, integrity and availability of infrastructure and information to our customers in order to meet industry and regulatory requirements and good practice.
You will be tasked with the development of tactical strategy and delivery plans, practice formulation and associated best practice improvement tactics and to ensure operational implementation and adoption across a single practice i.t.o. cybersecurity risk methodology, enabling the provision of specialist information technology security expertise and delivery objectives.
Job Description
What you’ll get to do:
The role is within the Security Operations team and your responsibilities will include the following:
Build and maintain stakeholder relationships for the purposes of expectation management, knowledge sharing and integration
Develop tactical strategies for the integration of service excellence culture, which enables exceptional service to customers that meets and exceeds exceptional service across a single practice
Anticipate tactical strategy and practice issues for a single practice and proactively develop solutions to enhance the quality of problem resolution
Develop a plan for single practice changes and specify the priorities of delivery plans and resources needed that puts a premium on simplicity, agility, innovation and incorporates the understanding of customer needs
Develop, align and implement a tactical strategy and guidelines/standards within a single practice
Analyse, interpret and produce detailed reports that explain trends, discrepancies and inconsistencies
Develop appropriate solutions to identified losses and risk exposures and ensure the effective implementation thereof
Communicate a meaningful tactical context that guides and directs best practice integration and process alignment with service delivery objectives
Develop appropriate solutions to identified losses and risk exposures and ensure the effective implementation thereof
Implement corporate governance and compliance policies in a single practice area in order to identify and manage risk liabilities
Contribute to the setting of budgets, minimise expenditure and manage costs and assets effectively
Develop, implement and monitor a cycle of medium-term cost improvements
Leadership of a specialist business-critical team
Create an engaging, enabling and productive work climate aligned to the employee value proposition
Develop and implement single-practice change management initiatives
What do you need to get in?
Minimum B-degree (Computer & Life Sciences) | Advanced Diplomas in Cyber
CISSP, CRISC, CISA or other relevant certifications preferred
5 - 8 years’ experience with 2 – 3 years at management level
Knowledge and experience in Security Platforms and/or Network Security
People management experience
If you’re passionate about working in a fast-paced environment and contributing to the exciting world of Security by leading from the front, we would love to hear from you!
Education
Bachelor`s Degrees and Advanced Diplomas: Services (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Job Description
Support the Head Recovery and Resolution Planning to coordinate, maintain and deliver the Absa Group Limited (“the Group”) Recovery Plan
Support and contribute toward Recovery and Resolution Planning topics
Provide the Business Areas with direction through advice and constructive challenge on Recovery and Resolution Planning deliverables to ensure a quality write-up.
Lead, drive and actively manage the Recovery and Resolution Planning revision and development process, whilst ensuring compliance with local regulatory requirements and alignment with the Group.
Lead the Group participation in the Recovery and Resolution Planning industry forums with the regulator, industry and international standard setting bodies
Support ARO entities with Recovery and Resolution Planning
Any other ad hoc projects relating to Recovery and Resolution Planning
Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Job Summary
Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.
Job Description
DevOps
People
Risk & Governance
Education
Bachelor's Degree: Information Technology
Job Summary
Participate in an internship programme in order to maximise individual and organisational development, through the execution of predefined internship objectives.
Job Description
Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
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