Open Positions at Relx

Responsibilities

• Handling inbound sales inquiries and providing information about products or services to potential customers.
• Identifying customer needs and recommending appropriate solutions.
• Following up on customer inquiries not immediately resolved during the initial call.
• Meeting or exceeding sales targets and key performance indicators.
• Adhering to company policies and procedures while delivering exceptional customer service.
• Meeting or exceeding sales targets and goals.

Requirements

• Exhibit excellent communication skills and the ability to listen and understand customer needs.
• Handle inbound sales calls and inquiries with professionalism and excellent communication skills.
• Maintain a positive attitude and resilience in handling demanding customer interactions.
• Be able to handle high call volumes and maintain a professional and courteous demeanor.
• Possess a focused customer service orientation and the ability to build rapport with diverse clientele.

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QUALIFICATIONS:

• 3+ years of Software Engineering experience
• BS Engineering/Computer Science or equivalent experience required

TECHNICAL SKILLS:

• Proficiency with data manipulation languages.
• Understanding of data modeling principles.
• Ability to work with complex data models.
• Proficiency in development languages including but not limited to: Java/J2EE, JavaScript, JSP, C/C++, HTML, XML, SQL, Windows, UNIX, and .Net.
• Familiarity of industry best practices — code coverage.
• Ability to work well with internal and external technology resources.
• Ability to write and review portions of detailed specifications for the development of system components of moderate complexity.
• Knowledge of software development methodologies (e.g., Agile, Waterfall).
• Knowledge of data manipulation languages.
• Knowledge of data storage subsystems.
• Knowledge of test-driven development.
• Ability to write and review portions of detailed specifications for the development of system components of moderate complexity.
• Ability to complete moderately complex bug fixes.
• Good oral and written communications skills.

ACCOUNTABILITIES:

• Interface with other technical personnel or team members to finalize requirements.
• Write and review portions of detailed specifications for the development of system components of moderate complexity.
• Work closely with other development team members to understand moderately complex product requirements and translate them into software designs.
• Successfully implement development processes, coding best practices, and code reviews.
• Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders.
• Resolve technical issues as necessary.
• Keep abreast of new technology developments.
• Complete bug fixes.
• All other duties as assigned.

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Responsibilities

• Providing timely technical resolution to customer lifecycle issues
• Implementing complex business and customer solutions into the customer’s environment
• Providing customer engagement pre-sale to ensure technical environments and expertise requirements
• Capturing actionable insights on the customer’s technical operating environments to advise product/development teams to plan product features
• Resolving customer problems or coordinate internal and external resources to get problems escalated and influence product direction
• Identifying opportunities for additional products or implementation projects with customers to drive NET POS across the business

Requirements

• Experience with at least second line support specifically on software applications
• Experience in database support
• Demonstrate advanced problem-solving experience involving leading teams in identifying, researching/coordinating the resources necessary to effectively troubleshoot/diagnose complex issues.
• Have prior success extracting/translating findings into alternatives/solutions

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Responsibilities

• Actively call customers to promote and sell LN products and services
• Use CRM to record prospective sales and maintain up-to-date pipeline data.
• Generate quotations and send to customers.
• Follow up on quotations sent to close deals.
• Demonstrate LN product to prospective customers.
• Provide info to management re pipeline etc. as required.
• Keep abreast of LN products and services

Requirements

• Minimum 5 years of outbound telephone sales experience – preferably B to B.
• Be computer literate with the ability to utilize standard software applications that include MS Office suite
• Have a tertiary qualification or be studying towards such - preferably in the field of law.
• Be a great communicator and be able to demonstrate LN online products.
• Be target driven and motivated to exceed targets 
• Be self-motivated and self-disciplined

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Responsibilities :

Customer Focus

• Interacts frequently with customers, and generates customer requirements.
• Anticipates customer needs and prioritizes those for the organization.
• Analyzes and interprets what is happening in the market, driven by the latest news/incidents, particularly competitive announcements and events.
• Predicts short term market changes and implications on the product.
• Continuously aims to meet customer expectations without compromising the commercial viability of the product.

Data-Driven Decision-Making & Analysis

• Actively gathers data from multiple sources (customer, market analysis, sales and revenue, etc.) to drive solutions to business problems and issues of consequence to the company.
• Demonstrates the ability to make trade off decisions between potential product capabilities.
• Evaluates product hypotheses in a quantitative manner, including AB testing for interactive products.
• Generates new ideas by analyzing product data for insights.

Go to Market & Product Marketing Lifecycle

• Supports the go to market strategy with good communication of customer requirements and timelines to stakeholders.
• Assists on launch plans through coordinated development with external customer facing teams such as marketing and sales.
• Answers sales and customer questions regarding feature function, pricing, packaging, value proposition and competition.
• Offers Train-the-Trainer sessions in support of operations for market rollout.
• Assists on collateral for sales demonstrations and customer events.
• Outlines key milestones, outcomes and deliverables during go-to-market and product strategy planning.

Product Delivery & Development Lifecycle

• Solves customer issues with product features that achieve business goals and metrics.
• Has a deep understanding of his/her feature area and develops prototypes.
• Participates in product discovery, according to defined process, for new product development.
• Manages portions of the product lifecycle.
• Is familiar with SDLCs as identified by management e.g. agile processes.

Strategy & Commercial Acumen

• Determines strategic product vision and priorities for a feature area, and shapes/champions future product direction.
• Independently uses information derived from competitive analysis to drive product direction and strategy.
• Understands, formulates and budgets the operating costs required to deliver the revenues.
• Creates product development plans including opportunity assessment and business case.

Technical Skills

• Considers high-level technical approaches to use when prioritizing functionality.
• Is proficient in various technologies to assist day-to-day tasks (Excel, Balsamiq, Tableau, Python, SQL, etc.)
• Has a firm grasp of data and technical architecture principles and best practices.

Core Competencies:

• Practices Self-Development
• Solves Problems and Analyzes Issues
• Innovates
• Interpersonal Skills
• Collaboration and Teamwork
• Builds Relationships
• Develops Others
• Focus On Results

Requirements:

• Suggested Minimum Years of PM Experience: 4-6 years
• Recognized as full owner of a product or multiple features
• Identified, led and released changes or enhancements that improved customer in satisfaction and/or commercial impact.
• Demonstration of thorough product development knowledge, include the ability to develop related business cases, content and product plans.
• Successful participation in customer engagements.
• Education to Qualify: Bachelors or Masters degree in a technical subject (Computer Science or Engineering discipline) is preferred, but not essential.

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Responsibilities:

There are three main components of the LexisNexis offering which this role will contribute to:

• current awareness service— we provide legal updates and analysis to our core online product, Lexis+. We coordinate our tax current awareness service with another LexisNexis brand, Tolley, and this role would also therefore see close interaction with tax specialists in the Tolley business.
• core content in Lexis+— Lexis+ provides legal practical guidance which a busy front-line practitioner can read and digest quickly and easily.
• LexisAsk service— Lexis+ customers can submit queries in relation to any of the practice areas we cover.

Current awareness

• Helping to deliver our current awareness offering by:
• monitoring several sources to ensure that customers of Lexis+ Tax and Tolley are kept up-to-date with developments in tax-related litigation, such as tribunal decisions and court hearing dates
• analysing and summarising changes made by HMRC to its numerous Manuals
• curating daily news alerts to ensure that they provide high-level updates to customers
• working with the PSLs to commission and publish externally authored news analysis items on relevant tax developments
• converting case summaries provided by other parts of the wider LexisNexis business for publication on the Lexis+ product
• applying taxonomy to news items consistently and accurately

Core content

• Maintaining and updating the Lexis+ Tax team’s key trackers, which seek to provide customers with the status of tax-related cases, consultations, Bills, HMRC Manuals and other developments
• Working closely with the Lexis+ Tax team and the Content Acquisition team to commission and draft practical guidance.
• Having input into the development of technical solutions with our product teams, to ensure that we are delivering guidance, current awareness and LexisAsk in the most efficient way possible

LexisAsk

• Helping to respond to LexisAsk queries by:
• conducting legal research and liaising with subject matter experts within the Lexis+ Tax team
• drafting replies to queries from customers within a specified response time
• Compiling a bank of ‘Q&A’ style documents for publication in the Lexis+ Tax content, adhering to the defined style guidelines.

Requirements: 

• Admitted attorney with excellent academic qualifications, legal research and writing skills
• Exposure to business tax law, in particular domestic or international tax implications for corporates and partnerships, tax issues on transactional arrangements and/or tax litigation
• Tax certifications highly advantageous

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Responsibilities

• Interface with other personnel or team members to identify solutions to customer problems.
• Write and review portions of detailed specifications for the development of system components of moderate complexity.
• Troubleshoot and resolve problems.
• Work closely with other development team members to understand moderately complex proposed solutions and translate them into working software.
• Participate in development processes, coding best practices, and code reviews.
• Operate in various development environments (Agile, Kanban, etc.) while collaborating with key stakeholders.
• Mentor and/or train more junior software engineers, ensuring they become knowledgeable in critical aspects of their roles.
• Contribute and encourage new ideas to foster innovation and improvements.

Requirements

• Experience in development languages and tools including but not limited to: JavaScript, React, Java, SQL, NoSQL, Linux, AWS, Kubernetes
• Experience in agile software methodologies with good understanding on data modelling principles
• Exposure to various database systems, the development of microservices, optimization, and Industry best practices
• Experience in interfacing competently with other technical personnel or team members to finalize requirements.
• Successful track record with event-based systems using Kafka, SQS, or similar
• History of creating or maintaining CI/CD pipelines
• Strong interpersonal, communication, and presentation skills applicable to a wide audience including senior and executive management, customers, etc.
• Strong problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues.