Open Positions at Servest SA

Minimum Requirements

• Matric/ Grade 12
• Relevant Qualification 
• Sound knowledge of interior/exterior plants 
• Experience in plant care, plumbing and water cooler technology
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to lead and train a team effectively 

Duties & Responsibilities

• Carry out Plants Services as per prescribed method and sequence as stated in Plants Standard Operating Procedures.
• Carry out work for the day as per the work plan issued by the controller during debriefing
• Service all customers as per the work schedule for the day.
• Represent Servest in the best manner possible by always portraying a positive image at all times.
• Report back to the Operations Controller all customer requirements communicated to you by the customer at customer sites immediately.
• Promptly address customer complaints and requirements if and when required.
• Ensure equipment is in good working order at all times.
• Complete daily/weekly/monthly equipment checks.
• Report faulty equipment to the controller immediately.
• Ensure service records are completed correctly and returned to the controller.

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Minimum Requirements

• Bachelor's degree in business management or similar
• A proven track record managing a team of people effectively and efficiently, delivering on required commercial outcomes
• At least 3 to 5 years’ experience in a similar role in a service and customer relations environment. Strong commercial acumen and the ability to develop effective commercial strategies
• Strong and effective negotiation skills to establish mutually acceptable and sustainable contractual agreements.
• Effective communication and interpersonal skills to ensure all stakeholders are aligned with the business strategy, client and commercial focus areas as well as the desired outcomes.
• Strong analytical skills and the ability to analyse market trends and customer behaviour.
• Strong leadership skills and the ability to manage, develop and motivate a team. Understanding profitability and factors influencing profitability in a business. Ability to work under pressure and to meet deadlines.
• Experience in the industry preferred.
• Ability and capability to travel between branches monthly (Gauteng West,Pretoria and Bloemfontein).
• Own car and valid drivers license is essential

Duties & Responsibilities

• Ensure all clients in allocated base are in contract for a minimum of 12 months but ideally 36 months.        
• Ensure client contracts are negotiated and concluded before the expiration of the current contract period.
• Ensure the implementation of the directed price increase and pricing strategies. Maintain and report on price increase records and reports to the Regional Manager.
• Ensure all gap opportunities are identified and followed up with proposals to our clients.
• Daily management of a team of Key Account Managers and Quality Controllers
• Ensure Key Account Managers negotiate profitable pricing and mutually beneficial terms and conditions on all contracts and agreements.
• Ensure Key Account Managers systematically review, analyse, and action all client contracts in line with the commercial requirements of the business.
• Ensure clients at risk are identified, reported and risk mitigation action plans are implemented and followed through to the point of continued sustainability.
• Ensure the required KPD surveys are planned and fulfilled monthly and ensure feedback to the business that is relevant, accurate and of value.
•  Maintain a relationship and manage top 20 customer relationships in region

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Minimum Requirements

• Grade 12/Matric
• Minimum 2-3 years Management experience preferably in the food manufacturing industry
• Must have experience with HACCP and food safety standards People Management Skills
• Able to work under pressure Able to work long hours, after hours and some weekends
• Ability to communicate, motivate, develop, and coach staff at all levels
• Must have administration skills

Duties & Responsibilities

• Liaise with the manager on a daily basis regarding current tasks, and assist in the planning of future tasks
• Ensure all assigned duties are carried out, and that the resources are efficiently utilized
• Ensure all policies and procedures are adhered to by staff
• Act as a communication conduit between management and staff
• Maintain and control use of stock, equipment and consumable
• Timeously request purchase of consumables, equipment and materials
• Assist the manager to maintain asset register
• Monitor and report absenteeism to the manger
• Actively promote health and safety, and report any breach directly to the manager
• Ensure that all staff are wearing appropriate PPE
• When required, gather and provide information on a daily basis, monthly and annual basis, including schedules, consumable issues and usage etc
• Prepare rosters for approval by the manager
• Work with members of other teams as required
• Check all equipment that require replacement items as needed
• Report faulty equipment to the manager within 12 hours of breakdown
• Conduct daily walk abouts on arrival and ending shift to ensure housekeeping standards are met and maintained in all facilities, and report short comings or faults to the manager
• Monitor and assist in planning for holiday work requirements (bi/annual cleaning work)
• Other duties that are assigned
• Occasionally work night shift to ensure nightshift team maintain cleaning standards.

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Minimum Requirements

• Grade 12 / Clear criminal record
• 3 to 5 years’ experience in the cleaning industry
• Clear criminal record / Valid drivers license / Own reliable vehicle;
• A qualification in Operations/Business Management;
• MS Office proficient (Outlook / Word / Excel)
• Good interpersonal skills / A good communicator / Excellent leading and supervising skills
• The ability to impact positively on productivity through effective team participation and to guide the team on addressing on-going customer service improvement and sound administration procedures.
• Management of human resources including recruitment, training, coaching, performance management, Staff Welfare and Health and Safety;

Duties & Responsibilities

• CSI - Customer Service Intelligence
• Develop and maintain systems to ensure client service level agreement adhered to at all times.
• Ensure efficient Customer Service Intelligence, that is accurate, real time and valuable information, is provided to the clients.
• Develop and maintain relationship with client contact person and accounts person.
• Establish and monitor a cleaning plan for each building in accordance with the service level agreements.
• Conduct site visits of allocated sites and report on activities, results and recommendations.
• Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment.
• Manage the entire start up process of all new contracts to include staff recruitment, induction, work schedules etc.
• Control and management of Company assets and full knowledge of insurance requirements related thereto.
• Manage area performance against agreed targets and budgets, and within policies and standards.
• Manage direct expenses and overheads, and all factors affecting the profitable performance of the area.
• Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts.
• Manage all staff reporting to this position so as to effectively recruit, train, evaluate, motivate, delegate and monitor their activities.
• Manage Industrial relations in area; Manage staff scheduling to include monitoring of time and attendance, leave schedules, overtime etc.
• Implement cleaner work schedules and evaluate and manage performance.
• Adhere to company policy and procedures and Servest Group values.