Operations Manager - Johannesburg at Servest SA

Minimum Requirements

• Grade 12 / Clear criminal record
• 3 to 5 years’ experience in the cleaning industry
• Clear criminal record / Valid drivers license / Own reliable vehicle;
• A qualification in Operations/Business Management;
• MS Office proficient (Outlook / Word / Excel)
• Good interpersonal skills / A good communicator / Excellent leading and supervising skills
• The ability to impact positively on productivity through effective team participation and to guide the team on addressing on-going customer service improvement and sound administration procedures.
• Management of human resources including recruitment, training, coaching, performance management, Staff Welfare and Health and Safety;

Duties & Responsibilities

• CSI - Customer Service Intelligence
• Develop and maintain systems to ensure client service level agreement adhered to at all times.
• Ensure efficient Customer Service Intelligence, that is accurate, real time and valuable information, is provided to the clients.
• Develop and maintain relationship with client contact person and accounts person.
• Establish and monitor a cleaning plan for each building in accordance with the service level agreements.
• Conduct site visits of allocated sites and report on activities, results and recommendations.
• Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment.
• Manage the entire start up process of all new contracts to include staff recruitment, induction, work schedules etc.
• Control and management of Company assets and full knowledge of insurance requirements related thereto.
• Manage area performance against agreed targets and budgets, and within policies and standards.
• Manage direct expenses and overheads, and all factors affecting the profitable performance of the area.
• Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts.
• Manage all staff reporting to this position so as to effectively recruit, train, evaluate, motivate, delegate and monitor their activities.
• Manage Industrial relations in area; Manage staff scheduling to include monitoring of time and attendance, leave schedules, overtime etc.
• Implement cleaner work schedules and evaluate and manage performance.
• Adhere to company policy and procedures and Servest Group values.