Customer Relationship Manager (Gauteng West/Pretoria/ Bloemfontein) at Servest SA

Minimum Requirements

• Bachelor's degree in business management or similar
• A proven track record managing a team of people effectively and efficiently, delivering on required commercial outcomes
• At least 3 to 5 years’ experience in a similar role in a service and customer relations environment. Strong commercial acumen and the ability to develop effective commercial strategies
• Strong and effective negotiation skills to establish mutually acceptable and sustainable contractual agreements.
• Effective communication and interpersonal skills to ensure all stakeholders are aligned with the business strategy, client and commercial focus areas as well as the desired outcomes.
• Strong analytical skills and the ability to analyse market trends and customer behaviour.
• Strong leadership skills and the ability to manage, develop and motivate a team. Understanding profitability and factors influencing profitability in a business. Ability to work under pressure and to meet deadlines.
• Experience in the industry preferred.
• Ability and capability to travel between branches monthly (Gauteng West,Pretoria and Bloemfontein).
• Own car and valid drivers license is essential

Duties & Responsibilities

• Ensure all clients in allocated base are in contract for a minimum of 12 months but ideally 36 months.        
• Ensure client contracts are negotiated and concluded before the expiration of the current contract period.
• Ensure the implementation of the directed price increase and pricing strategies. Maintain and report on price increase records and reports to the Regional Manager.
• Ensure all gap opportunities are identified and followed up with proposals to our clients.
• Daily management of a team of Key Account Managers and Quality Controllers
• Ensure Key Account Managers negotiate profitable pricing and mutually beneficial terms and conditions on all contracts and agreements.
• Ensure Key Account Managers systematically review, analyse, and action all client contracts in line with the commercial requirements of the business.
• Ensure clients at risk are identified, reported and risk mitigation action plans are implemented and followed through to the point of continued sustainability.
• Ensure the required KPD surveys are planned and fulfilled monthly and ensure feedback to the business that is relevant, accurate and of value.
•  Maintain a relationship and manage top 20 customer relationships in region