Support Analyst I-1 (JHB, Cape Town) at MRI Software

Job Summary

Our Software Support Analysts are responsible for resolving customer queries and will need to analyse software issues to recommend solutions, engaging with clients via telephone and our online system. The successful candidate will need to listen and empathise with our clients and use your troubleshooting skills, positive attitude and knowledge of the software to meet their needs to deliver a consistent professional experience.

This role specifically relates to our Qube PM product, in depth training on our systems and infrastructure will be provided.

Requirements:

• Proven experience in a customer facing role (2-3 years)
• Good interpersonal skills. Patience is essential
• Excellent written and oral communication skills
• Ability to multi-task and work well under pressure
• A strong problem-solving skillset
• Professional image and appearance
• Must be fluent in English 
• Excellent computer skills and knowledge of Microsoft Office products
• Effective time management

Preferences:

• Knowledge of any MRI product
• Familiarity with the property or software industry
• Experience or knowledge of accounting practices
• Technically proficient