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  • Posted: Apr 23, 2024
    Deadline: Not specified
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    RELX is a global provider of information and analytics for professional and business customers across industries. We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships wit...
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    Remote Tech Customer Spt Analyst III - Johannesburg

    Responsibilities

    • Providing timely technical resolution to customer lifecycle issues
    • Implementing complex business and customer solutions into the customer’s environment
    • Providing customer engagement pre-sale to ensure technical environments and expertise requirements
    • Capturing actionable insights on the customer’s technical operating environments to advise product/development teams to plan product features
    • Resolving customer problems or coordinate internal and external resources to get problems escalated and influence product direction
    • Identifying opportunities for additional products or implementation projects with customers to drive NET POS across the business

    Requirements

    • Experience with at least second line support specifically on software applications
    • Experience in database support
    • Demonstrate advanced problem-solving experience involving leading teams in identifying, researching/coordinating the resources necessary to effectively troubleshoot/diagnose complex issues.
    • Have prior success extracting/translating findings into alternatives/solutions

    Method of Application

    Interested and qualified? Go to Relx on relx.wd3.myworkdayjobs.com to apply

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