Data Analyst II (Data Analysis) at The South African Revenue Service (SARS)

About the Position

The Data Analyst II should have relevant experience and skills in the use and management of data to carry out various forms of data/business analysis functions. This role will perform various functions in relation to Data Analysis of SARS’ Workforce and Resource/Capacity Plans, inclusive of:

• Analyses workforce data to identify trends, gaps, and future needs.
• Forecasts staffing requirements based on business objectives, historical data, and predictive models.
• Supports decision-making by providing actionable insights on resource allocation, productivity, and efficiency.
• Collaborates with HR and operations teams to ensure optimal workforce distribution and readiness.
• Monitors key metrics such as headcount, turnover, absenteeism, capacity modelling and workload balancing
• Carries out research and industry benchmarking to establish workforce of the future trends

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7) and 5 - 7 years’ experience in a Data Analysis, of which 2 - 3 years at a technically skilled level.

Alternative #

• Senior Certificate (NQF 4) and 10 years related experience in a Data Analysis, of which 2 - 3 years at a technically skilled level.

Job Outputs:

Process

• Apply processes to improve data validation across service delivery systems in line with operational targets.
• Collect and collate data, analyse information and provide reports and documentation to facilitate discussions at national forums.
• Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
• Ensure the integrity and quality of all data collected and identify and escalate associated problems.
• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided and escalate unresolved problems.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural Competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to continuous learning
• Conceptual Ability
• Honesty and Integrity
• Fairness and Transparency
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Technical Competencies

• Business Knowledge
• Data Analysis
• Data Collection & Analysis
• Data Management
• Database Design and Management
• Efficiency Improvement
• Functional Policies and Procedures
• Information Management
• Knowledge Management
• Reporting
• Statistical and Mathematical Analysis
• Reporting